Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330870 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 653 — 8989 Okeechobee Boulevard, West Palm Beach FL, 33411

Jan 6, 2026 → May 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 14 biz days
Paused: 81 biz days
🕐 Clock stopped: Completed (May 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸81d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 4, 2026
81 business days (not counted)
13d
▶ Clock Running
Status: Scheduled
May 4 → May 21, 2026
13 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 21 → May 21, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 6, 2026 Completed: May 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 4 Ready for Release ⏸ Paused 81 —
May 4 → May 21 Scheduled ▶ Running 13 14
May 21 → May 21 Tech On Site ▶ Running 0 14
Holding 83.6d (excluded)
Coordinators 14.0d
Field Work 1.1d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
83.6 days
Coordinators
14.0 days
Over SLA
Field Work
1.1 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 22, 2026 (223 days early)
📅
96.0 days Total Age
⏱️
82.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 82.0 days stuck in "Ready for Release"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
82.0d
Scheduled
14.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM service after repair
🔍 Technician Findings
Fully Functional Kiosk but ad monitor lamp out
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330870
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 82.0 business days
📅
▶
3 Dispatch Scheduled May 4, 10:52 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Robert Rivera
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 116d 23h
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 6, 12:39 PM
Scheduled For: 2026-05-14T14:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson May 7, 8:47 AM
Scheduled For: 2026-05-14T15:30:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 13, 10:58 AM
Scheduled For: 2026-05-14T19:00:00.000+0000, 2026-05-21T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 15, 5:55 PM
Scheduled For: 2026-05-20T13:00:00.000+0000
⏳ 1.8 business days
📅
Dispatch Scheduled by Abby Jinerson May 18, 2:59 PM
Scheduled For: 2026-05-22T13:00:00.000+0000, 2026-05-21T13:00:00.000+0000, 2026-05-21T15:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Rob Rivera May 21, 2:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 17d 3h
✔️
Status: Completed by Rob Rivera May 21, 3:58 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 24m
🚗
3x Travel Added May 21, 10:53 PM
Type: Travel, Labor
Status: Open
Qty: 14, 0.5
🏁
Status: Closed by Rob Rivera May 21, 11:01 PM
From: Completed
To: Closed
Duration in Previous: 7h 2m
📄
Status: Ready to Bill by Hannah Shaw May 22, 5:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 6m
📨
Status: Invoice Pending by Hannah Shaw May 22, 5:37 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 29m, 0m
🚨 15.8 business days
🧾
Invoice Created Jun 15, 2:42 PM
Invoice Number: SM-262884

Bottlenecks

Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
May 21, 11:30 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-262884

Work Details (3)

Name Type Status Qty Amount Date
WL-03235335 Travel Open 14 $0.00 May 21, 10:53 PM
WL-03235336 Labor Open 1 $0.00 May 21, 10:53 PM
WL-03235337 Labor Open 0.5 $0.00 May 21, 10:53 PM

Details