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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330877 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Supermarkets Pharmacy #549 — 3500 College Avenue ATTN: Pharmacy, Snyder TX, 79549

Jan 6, 2026 → Apr 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 55 biz days
🕐 Clock stopped: Completed (Apr 8, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 27, 2026
55 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 27 → Mar 27, 2026
0 business days (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Mar 27 → Apr 8, 2026
8 business days (counted)
Running total: 9 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 27 Ready for Release ⏸ Paused 55 —
Mar 27 → Mar 27 Assigned ▶ Running 0 1
Mar 27 → Apr 8 Scheduled ▶ Running 8 9
Holding 57.6d (excluded)
Coordinators 8.6d
Billing 2.8d
✗ SLA Missed
Holding (excluded from total)
57.6 days
Coordinators
8.6 days
Over SLA
Billing
2.8 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 8, 2026 (267 days early)
📅
64.6 days Total Age
⏱️
56.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 56.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
56.0d
Scheduled
8.6d / 2.0d SLA
Closed
3.3d / 1.0d SLA
WO Correction Needed
1.9d
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/10/26 CDempsey- Notified Curtis of correction needed.

4.9.26 hshaw - incorrect PM checklist form, please use ST-311 SH650 - see on attachment

🔧 Work Performed
Performed PM, wiped down kiosk, cleaned area around kiosk.
🔍 Technician Findings
Located unit listed on WO. Unit was online and fully functional on arrival.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330877
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 56.0 business days
👷
▶
3 Technician Assigned Mar 27, 3:11 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 79d 4h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-08T14:00:00.000+0000
⚠️ 9.0 business days
⏱️
6x Labor Added Apr 8, 11:22 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 0.5, 60
✔️
Status: Completed by Curtis Sprague Apr 8, 11:30 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 20h, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Apr 9, 12:54 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 1h
⏳ 2.0 business days
🏁
Status: Closed by Curtis Sprague Apr 10, 5:26 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 4h
⏳ 1.8 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 13, 9:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
📨
▶
3 Status: Invoice Pending Apr 13, 5:09 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259120
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Sprague
Scheduled
Apr 8, 10:00 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-259120

Work Details (6)

Name Type Status Qty Amount Date
WL-03177504 Labor Open 1 $0.00 Apr 8, 11:22 AM
WL-03177505 Labor Open 0.5 $0.00 Apr 8, 11:22 AM
WL-03177506 Expenses Open 1 $0.00 Apr 8, 11:22 AM
WL-03177507 Expenses Open 1 $0.00 Apr 8, 11:22 AM
WL-03177508 Expenses Open 1 $0.00 Apr 8, 11:22 AM
WL-03177509 Travel Open 60 $0.00 Apr 8, 11:22 AM

Details