Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330878 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6449 — 3550 James Sanders Boulevard, Paducah KY, 42001

Jan 6, 2026 → May 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (22 biz days late)
Active: 39 biz days
Paused: 52 biz days
🕐 Clock stopped: Completed (May 17, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Jan 8 → Feb 23, 2026
30 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 32 of ? biz days used
⏸34d
⏸ Clock Paused
Status: Ready for Release
Feb 24 → Apr 13, 2026
34 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Entered
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 33 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 14 → Apr 22, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 23, 2026
1 business day (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 34 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 23 → Apr 29, 2026
4 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 34 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 29 → May 6, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 11, 2026
3 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Entered
May 11 → May 11, 2026
0 business days (counted)
Running total: 37 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 11 → May 13, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 15, 2026
2 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 15 → May 17, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Jan 6, 2026 Completed: May 17, 2026
Show SLA Clock Detail (26 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 8 Ready for Release ⏸ Paused 1 —
Jan 8 → Jan 8 Assigned ▶ Running 0 1
Jan 8 → Feb 23 Scheduled ▶ Running 30 31
Feb 23 → Feb 24 Reschedule ▶ Running 1 32
Feb 24 → Feb 24 Entered ▶ Running 0 32
Feb 24 → Apr 13 Ready for Release ⏸ Paused 34 —
Apr 13 → Apr 13 Assigned ▶ Running 0 32
Apr 13 → Apr 14 Scheduled ▶ Running 1 33
Apr 14 → Apr 14 Entered ▶ Running 0 33
Apr 14 → Apr 22 Ready for Release ⏸ Paused 6 —
Apr 22 → Apr 22 Assigned ▶ Running 0 33
Apr 22 → Apr 23 Scheduled ▶ Running 1 34
Apr 23 → Apr 23 Entered ▶ Running 0 34
Apr 23 → Apr 29 Ready for Release ⏸ Paused 4 —
Apr 29 → Apr 29 Assigned ▶ Running 0 34
Apr 29 → Apr 29 Scheduled ▶ Running 0 34
Apr 29 → Apr 29 Entered ▶ Running 0 34
Apr 29 → May 6 Ready for Release ⏸ Paused 5 —
May 6 → May 6 Assigned ▶ Running 0 34
May 6 → May 11 Scheduled ▶ Running 3 37
May 11 → May 11 Entered ▶ Running 0 37
May 11 → May 13 Ready for Release ⏸ Paused 2 —
May 13 → May 13 Assigned ▶ Running 0 37
May 13 → May 15 Scheduled ▶ Running 2 39
May 15 → May 17 Tech On Site ▶ Running 0 39
Holding 58.2d (excluded)
Coordinators 44.6d
Field Work 0.7d
Billing 2.5d
✗ SLA Missed
Holding (excluded from total)
58.2 days
Coordinators
44.6 days
Over SLA
Field Work
0.7 days
Billing
2.5 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 17, 2026 (228 days early)
📅
91.6 days Total Age
⏱️
34.0d in Ready for Release Longest Stage
🔄
23 transitions Status Changes
⚠️
33.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 34.0 days stuck in "Ready for Release"
⏱️
Total Delay 33.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
56.6d
Scheduled
42.5d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
WO Correction Needed
2.4d
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5.18.26 hshaw - FSR form missing Cust signature

kc 5/20/26 no one avaible for signature

🔧 Work Performed
Performed preventative maintenance no you issue found
🔍 Technician Findings
No issue found
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station with 3G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330878
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Jan 8, 10:41 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-13T19:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 8, 10:59 AM
Scheduled For: 2026-01-19T19:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 19, 9:56 AM
Scheduled For: 2026-01-23T16:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 23, 1:01 PM
Scheduled For: 2026-01-30T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 27, 10:37 AM
Scheduled For: 2026-02-06T16:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 4, 10:26 AM
Scheduled For: 2026-02-13T16:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 4, 10:41 AM
Scheduled For: 2026-02-20T16:30:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 17, 9:21 AM
Scheduled For: 2026-02-27T16:30:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 23, 9:27 AM
From: Scheduled
To: Reschedule
Duration in Previous: 45d 22h
⏳ 2.0 business days
🆕
Status: Entered by Rhea Berry Feb 24, 6:53 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 9h, 0m
🚨 34.6 business days
👷
▶
3 Technician Assigned Apr 13, 10:18 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 47d 14h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-15T17:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 14, 11:32 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 1h, 0m
⚠️ 7.0 business days
👷
▶
4 Technician Assigned Apr 22, 10:54 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 7d 23h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-27T17:30:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Apr 23, 9:13 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 22h 16m, 0m
⚠️ 5.0 business days
👷
▶
4 Status: Assigned Apr 29, 10:50 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Blake Ward
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-04T19:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Apr 29, 3:08 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 16m, 0m
⚠️ 6.0 business days
👷
▶
2 Status: Assigned May 6, 9:23 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Kevin Cox
🗓️
▶
2 Status: Scheduled May 6, 9:31 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-14T16:30:00.000+0000
⏳ 4.0 business days
📅
▶
3 Dispatch Scheduled May 11, 10:49 AM
Dispatch Scheduled → Dispatch Scheduled → Status: Entered
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-14T19:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 1h, 0m
⏳ 3.0 business days
👷
▶
4 Technician Assigned May 13, 10:44 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 1d 23h
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-18T18:30:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 14, 1:36 PM
Scheduled For: 2026-05-15T18:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Kevin Cox May 15, 2:01 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 3h
⏳ 1.0 business days
🚗
Travel Added May 17, 5:50 PM
Type: Travel
Status: Open
Qty: 70
⏱️
▶
2 2x Labor Added May 17, 6:09 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cox
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 4h, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw May 19, 9:08 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 14h
⏳ 2.0 business days
🏁
Status: Closed by Kevin Cox May 20, 11:27 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 14h
📄
Status: Ready to Bill by Hannah Shaw May 21, 3:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 22m
📨
Status: Invoice Pending by Hannah Shaw May 21, 4:45 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 55m, 0m
🚨 20.9 business days
🧾
Invoice Created Jun 22, 12:17 PM
Invoice Number: SM-262595

Bottlenecks

Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cox
Scheduled
May 15, 2:30 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-262595

Work Details (3)

Name Type Status Qty Amount Date
WL-03229502 Travel Open 70 $0.00 May 17, 5:50 PM
WL-03229523 Labor Open 0.58333 $0.00 May 17, 6:09 PM
WL-03229524 Labor Open 1.83333 $0.00 May 17, 6:09 PM

Details