Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330879 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6479 — 232 Shirley Drive, Cape Girardeau MO, 63701

Jan 6, 2026 → May 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (19 biz days late)
Active: 37 biz days
Paused: 54 biz days
🕐 Clock stopped: Completed (May 15, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 1 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 28, 2026
13 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 14 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 20, 2026
16 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 20 → Feb 22, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
Feb 22 → Feb 22, 2026
0 business days (counted)
Running total: 30 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Feb 22 → Apr 13, 2026
36 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 13 → Apr 13, 2026
0 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Apr 14 → Apr 14, 2026
0 business days (counted)
Running total: 31 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 14 → Apr 22, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 23, 2026
1 business day (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 32 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 23 → Apr 29, 2026
4 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 32 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 29 → May 6, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 11, 2026
3 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Entered
May 11 → May 11, 2026
0 business days (counted)
Running total: 35 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 11 → May 13, 2026
2 business days (not counted)
▶ Clock Running
Status: Assigned
May 13 → May 13, 2026
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Scheduled
May 13 → May 15, 2026
2 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 15 → May 15, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Jan 6, 2026 Completed: May 15, 2026
Show SLA Clock Detail (28 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 8 Ready for Release ⏸ Paused 1 —
Jan 8 → Jan 8 Assigned ▶ Running 0 1
Jan 8 → Jan 28 Scheduled ▶ Running 13 14
Jan 28 → Jan 28 Reschedule ▶ Running 0 14
Jan 28 → Feb 20 Scheduled ▶ Running 16 30
Feb 20 → Feb 22 Reschedule ▶ Running 0 30
Feb 22 → Feb 22 Entered ▶ Running 0 30
Feb 22 → Apr 13 Ready for Release ⏸ Paused 36 —
Apr 13 → Apr 13 Assigned ▶ Running 0 30
Apr 13 → Apr 14 Scheduled ▶ Running 1 31
Apr 14 → Apr 14 Entered ▶ Running 0 31
Apr 14 → Apr 22 Ready for Release ⏸ Paused 6 —
Apr 22 → Apr 22 Assigned ▶ Running 0 31
Apr 22 → Apr 23 Scheduled ▶ Running 1 32
Apr 23 → Apr 23 Entered ▶ Running 0 32
Apr 23 → Apr 29 Ready for Release ⏸ Paused 4 —
Apr 29 → Apr 29 Assigned ▶ Running 0 32
Apr 29 → Apr 29 Scheduled ▶ Running 0 32
Apr 29 → Apr 29 Entered ▶ Running 0 32
Apr 29 → May 6 Ready for Release ⏸ Paused 5 —
May 6 → May 6 Assigned ▶ Running 0 32
May 6 → May 11 Scheduled ▶ Running 3 35
May 11 → May 11 Entered ▶ Running 0 35
May 11 → May 13 Ready for Release ⏸ Paused 2 —
May 13 → May 13 Assigned ▶ Running 0 35
May 13 → May 15 Scheduled ▶ Running 2 37
May 15 → May 15 Tech On Site ▶ Running 0 37
Holding 60.2d (excluded)
Coordinators 43.4d
Field Work 1.0d
Billing 3.3d
✗ SLA Missed
Holding (excluded from total)
60.2 days
Coordinators
43.4 days
Over SLA
Field Work
1.0 days
Billing
3.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 16, 2026 (229 days early)
📅
91.6 days Total Age
⏱️
36.0d in Ready for Release Longest Stage
🔄
24 transitions Status Changes
⚠️
29.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 36.0 days stuck in "Ready for Release"
⏱️
Total Delay 29.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
58.6d
Scheduled
42.0d / 2.0d SLA
Reschedule
1.4d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
WO Correction Needed
3.3d
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5.18.26 hshaw - missing mileage

2/21/26 RBerry- Found WO in reschedule status. Cleared tech and placed WO back into RFR. Removed delay code.

🔧 Work Performed
Pm completed
🔍 Technician Findings
No issue found
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330879
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Jan 8, 10:40 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-13T17:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 8, 10:59 AM
Scheduled For: 2026-01-19T17:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 19, 10:38 AM
Scheduled For: 2026-01-26T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 21, 9:11 AM
Scheduled For: 2026-01-27T17:00:00.000+0000
⚠️ 6.0 business days
🔄
Status: Reschedule by Craig Dempsey Jan 28, 12:00 PM
From: Scheduled
To: Reschedule
Duration in Previous: 20d 1h
🗓️
▶
2 Status: Scheduled Jan 28, 2:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-02T17:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Rhea Berry Feb 3, 3:55 PM
Scheduled For: 2026-02-09T17:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 4, 10:26 AM
Scheduled For: 2026-02-10T17:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 5, 10:44 AM
Scheduled For: 2026-02-16T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 9, 12:30 PM
Scheduled For: 2026-02-18T17:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 17, 9:21 AM
Scheduled For: 2026-02-24T17:00:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Feb 20, 10:30 AM
From: Scheduled
To: Reschedule
Duration in Previous: 22d 19h
⏳ 1.0 business days
🆕
Status: Entered by Rhea Berry Feb 21, 11:18 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 12h, 0m
🚨 36.0 business days
👷
▶
3 Technician Assigned Apr 13, 10:16 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 50d 9h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-14T18:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 14, 11:32 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 1h, 0m
⚠️ 7.0 business days
👷
▶
4 Technician Assigned Apr 22, 10:54 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 7d 23h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-27T15:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Apr 23, 9:10 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 22h 14m, 0m
⚠️ 5.0 business days
👷
▶
3 Status: Assigned Apr 29, 10:50 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Blake Ward
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-04T16:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch Apr 29, 3:08 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 17m, 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned May 6, 9:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 6d 18h
🗓️
▶
2 Status: Scheduled May 6, 9:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-14T14:00:00.000+0000
⏳ 4.0 business days
📅
▶
3 Dispatch Scheduled May 11, 10:49 AM
Dispatch Scheduled → Dispatch Scheduled → Status: Entered
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-14T17:00:00.000+0000
🆕
Status: Entered by Kaitlyn Kelch
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 1h, 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned May 13, 10:44 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 23h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-05-18T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch May 14, 1:36 PM
Scheduled For: 2026-05-15T16:00:00.000+0000
🔧
Status: Tech On Site by Kevin Cox May 15, 11:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 1h
✔️
Status: Completed by Kevin Cox May 15, 12:21 PM
From: Tech On Site
To: Completed
Duration in Previous: 32m
⏱️
2x Labor Added May 15, 8:02 PM
Type: Labor
Status: Open
Qty: 0.5, 1.5
⏳ 0.5 business days
🏁
Status: Closed by Kevin Cox May 17, 6:57 AM
From: Completed
To: Closed
Duration in Previous: 1d 18h
⏳ 1.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw May 18, 1:24 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 6h
⏳ 3.0 business days
🚗
▶
2 Travel Added May 20, 11:29 PM
Travel Added → Status: Closed
🏁
Status: Closed by Kevin Cox
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 10h
📄
Status: Ready to Bill by Hannah Shaw May 21, 4:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 33m
📨
Status: Invoice Pending by Hannah Shaw May 21, 4:45 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 41m, 0m
🚨 20.9 business days
🧾
Invoice Created Jun 22, 12:17 PM
Invoice Number: SM-262595

Bottlenecks

Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 16.5 business days (threshold: 2.0 business days)
Exceeded by 14.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cox
Scheduled
May 15, 12:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-262595

Work Details (3)

Name Type Status Qty Amount Date
WL-03228583 Labor Open 0.5 $0.00 May 15, 8:02 PM
WL-03228584 Labor Open 1.5 $0.00 May 15, 8:02 PM
WL-03233785 Travel Open 99 $0.00 May 20, 11:29 PM

Details