Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330884 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer Distribution Center (DC 90) — 2725 Walker Avenue Northwest, Grand Rapids MI, 49544

Jan 6, 2026 → Present

⛔ Blocked
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 61 biz days overdue
Active: 78 biz days
Paused: 122 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 16, 2026
69 business days (not counted)
48d
▶ Clock Running
Status: Assigned
Apr 16 → Jun 25, 2026
48 business days (counted)
Running total: 49 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
Jun 25 → Sep 10, 2026
53 business days (not counted)
29d
▶ Clock Running
Status: On Hold
Sep 10 → Oct 22, 2026
29 business days (counted)
Running total: 78 of ? biz days used
Created: Jan 6, 2026 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 16 Ready for Release ⏸ Paused 69 —
Apr 16 → Jun 25 Assigned ▶ Running 48 49
Jun 25 → Sep 10 Ready for Release ⏸ Paused 53 —
Sep 10 → Oct 22 On Hold ▶ Running 29 78
Holding 125.3d (excluded)
Coordinators 49.0d
⚠ Overdue
Holding (excluded from total)
125.3 days
Coordinators
49.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (70 days left)
📅
201.0 days Total Age
⏱️
70.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
48.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
On Hold • 289 days old
🚨
Primary Delay 70.0 days stuck in "Ready for Release"
⏱️
Total Delay 48.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
123.7d
Assigned
49.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/10/26 MArnold- Escalating due to contact info.

9/10/26 MArnold- LM to confirm contact and equipment information. 


9/8/26 MArnold- I looked on google for a phone number and was unable to find one.



9/8/26 Marnold- Called to confirm contact and equipment information. Call rang for 43 sec then disconnected. 


9/3/26 MArnold- I looked for other numbers in previous WO, in the location information, and google. I was unable to find an alternate contact number.


9/3/26 Marnold- Called to confirm contact and equipment information. Call rang for 57 sec then disconnected. 


05/14/2026 LHill-Contact info was not on WO. Found Rosa Zamudio (616) 710-6743 on contact page.  Tried calling and was unable to get through. Recording said to call back later.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330884
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 52m
🚨 70.0 business days
👷
▶
2 Technician Assigned Apr 16, 9:29 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Release
To: Assigned
Duration in Previous: 98d 22h
🚨 49.0 business days
✅
Status: Ready for Release by Rhea Berry Jun 25, 2:26 PM
From: Assigned
To: Ready for Release
Duration in Previous: 70d 4h
🚨 54.0 business days
⏸️
Status: On Hold by Melissa Arnold Sep 10, 5:12 PM
From: Ready for Release
To: On Hold
Duration in Previous: 77d 2h

Bottlenecks

Assigned
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
On Hold
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:14 PM
Invoice #
N/A

Details