📍 Meijer 465 - Spectrum Health Butterworth Hospital — 100 Michigan St,, Grand Rapids MI, 49503
Jan 6, 2026 → Oct 20, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (63 biz days late)
Active: 81 biz days
Paused: 117 biz days
🕐 Clock stopped: Tech Off Site (Oct 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 16, 2026
69 business days (not counted)
48d
▶ Clock Running
Status: Assigned
Apr 16 → Jun 25, 2026
48 business days (counted)
Running total: 49 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Jun 25 → Sep 2, 2026
48 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 14, 2026
7 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 14 → Sep 14, 2026
0 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 14 → Sep 15, 2026
1 business day (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 15 → Sep 15, 2026
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Entered
Sep 15 → Sep 15, 2026
0 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 15 → Sep 15, 2026
0 business days (counted)
Running total: 57 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Sep 15 → Oct 20, 2026
24 business days (counted)
Running total: 81 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 20 → Oct 20, 2026
0 business days (counted)
Running total: 81 of ? biz days used
Created: Jan 6, 2026Tech Off Site: Oct 20, 2026
Show SLA Clock Detail (12 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 16
Ready for Release
⏸ Paused
69
—
Apr 16 → Jun 25
Assigned
▶ Running
48
49
Jun 25 → Sep 2
Ready for Release
⏸ Paused
48
—
Sep 2 → Sep 14
Ready for Scheduling
▶ Running
7
56
Sep 14 → Sep 14
Assigned
▶ Running
0
56
Sep 14 → Sep 15
Scheduled
▶ Running
1
57
Sep 15 → Sep 15
Reschedule
▶ Running
0
57
Sep 15 → Sep 15
Entered
▶ Running
0
57
Sep 15 → Sep 15
Assigned
▶ Running
0
57
Sep 15 → Oct 20
Scheduled
▶ Running
24
81
Oct 20 → Oct 20
Tech On Site
▶ Running
0
81
Holding120.3d (excluded)
Coordinators84.0d
Field Work0.4d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
120.3 days
Coordinators
84.0 days
Over SLA
Field Work
0.4 days
Billing
0.1 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Oct 20, 2026 (72 days early)
📅
198.6 daysTotal Age
⏱️
70.0d in Ready for ReleaseLongest Stage
🔄
15 transitionsStatus Changes
⚠️
79.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay70.0 days stuck in "Ready for Release"
⏱️
Total Delay79.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
118.7d
Assigned
49.1d / 0.5d SLA
Ready for Scheduling
7.8d / 1.0d SLA
Scheduled
26.6d / 2.0d SLA
Reschedule
0.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/15/2026 CRamen per LYoder in scheduling meeting today to reassign to JKuehl and he will have a conversation with Jon to try to get this done this week before going on PTO next week.
9/14/2026 MHuffman. This was assigned to me at 11:30am and scheduled 11:00 to 12:00. I emailed my coordinator and requested this be rescheduled, I do not have enough time today to complete all my work orders. I worked 16 hours today.
🔧Work Performed
Performed PM on unit per service bulletin successfully.
🔍Technician Findings
Unit working upon arrival.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Higi Station WI-FI
Sep 15, 2026 2:37pm
@Jonathan Kuehl @Lawrence Yoder 9/15/2026 CRamen per LYoder in scheduling meeting today to reassign to JKuehl and he will have a conversation with Jon to try to get this done this week before going on PTO next week.