Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330889 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer 334 — 5800 Mahoning Ave, Austintown OH, 44515

Jan 6, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 36 biz days
🕐 Clock stopped: Completed (Mar 10, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸33d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 25, 2026
33 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 2, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 4 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Mar 2 → Mar 5, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 5 → Mar 9, 2026
2 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 10, 2026
1 business day (counted)
Running total: 7 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 10, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 25 Ready for Release ⏸ Paused 33 —
Feb 25 → Feb 25 Assigned ▶ Running 0 1
Feb 25 → Mar 2 Scheduled ▶ Running 3 4
Mar 2 → Mar 2 Entered ▶ Running 0 4
Mar 2 → Mar 5 Ready for Release ⏸ Paused 3 —
Mar 5 → Mar 5 Assigned ▶ Running 0 4
Mar 5 → Mar 9 Scheduled ▶ Running 2 6
Mar 9 → Mar 10 Tech On Site ▶ Running 1 7
Holding 39.6d (excluded)
Coordinators 6.6d
Field Work 1.3d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
39.6 days
Coordinators
6.6 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 10, 2026 (296 days early)
📅
42.9 days Total Age
⏱️
34.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 34.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
38.0d
Scheduled
6.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
performed annual PM
🔍 Technician Findings
annual pm, kiosk was fully operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330889
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 34.0 business days
👷
▶
3 Technician Assigned Feb 25, 9:55 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 48d 23h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-26T13:30:00.000+0000, 2026-02-27T13:30:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 25, 3:53 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-27T15:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 26, 8:24 AM
Scheduled For: 2026-02-27T13:30:00.000+0000
📅
▶
2 Dispatch Scheduled Feb 26, 4:51 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-27T16:00:00.000+0000
⏳ 1.9 business days
🆕
Status: Entered by Charles Ramen Mar 2, 12:01 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 14h, 0m
⏳ 4.0 business days
👷
▶
4 Technician Assigned Mar 5, 10:48 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release
To: Assigned
Duration in Previous: 3d 10h
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-09T16:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Jordan Moceri Mar 9, 10:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
⏱️
5x Labor Added Mar 9, 10:38 PM
Type: Labor, Travel
Status: Open
Qty: 0.23333333333333, 0.76666666666667, 3.4833333333333, 9, 210
✔️
Status: Completed by Jordan Moceri Mar 9, 10:47 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 53m, 0m
⏳ 2.2 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 11, 9:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 10h
📨
Status: Invoice Pending by Hannah Shaw Mar 11, 9:41 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 9m, 0m
🚨 33.0 business days
🧾
Invoice Created Apr 24, 11:19 AM
Invoice Number: SM-256134

Bottlenecks

Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jordan Moceri
Scheduled
Mar 9, 12:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-256134

Work Details (5)

Name Type Status Qty Amount Date
WL-03136697 Labor Open 0.23333333333333 $0.00 Mar 9, 10:38 PM
WL-03136698 Labor Open 0.76666666666667 $0.00 Mar 9, 10:38 PM
WL-03136699 Labor Open 3.4833333333333 $0.00 Mar 9, 10:38 PM
WL-03136700 Travel Open 9 $0.00 Mar 9, 10:38 PM
WL-03136701 Travel Open 210 $0.00 Mar 9, 10:38 PM

Details