Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330891 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 651 — 10130 Northlake Boulevard, West Palm Beach FL, 33412

Jan 6, 2026 → May 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 81 biz days
🕐 Clock stopped: Canceled (May 18, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸81d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 4, 2026
81 business days (not counted)
10d
▶ Clock Running
Status: Scheduled
May 4 → May 18, 2026
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
May 18 → May 18, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Jan 6, 2026 Canceled: May 18, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 4 Ready for Release ⏸ Paused 81 —
May 4 → May 18 Scheduled ▶ Running 10 11
May 18 → May 18 Entered ▶ Running 0 11
Dispatch 0.0d
Holding 83.6d (excluded)
Coordinators 11.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
83.6 days
Coordinators
11.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 18, 2026 (227 days early)
📅
92.6 days Total Age
⏱️
82.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Canceled • 221 days old
🚨
Primary Delay 82.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
82.0d
Scheduled
11.0d / 2.0d SLA
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/18/2026 SRobinson- Adding to repair. WO-01374969

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330891
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 82.0 business days
👷
▶
3 Technician Assigned May 4, 10:55 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-07T17:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 116d 23h
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 6, 12:39 PM
Scheduled For: 2026-05-14T17:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson May 7, 8:47 AM
Scheduled For: 2026-05-14T17:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson May 7, 2:40 PM
Scheduled For: 2026-05-14T18:00:00.000+0000, 2026-05-14T18:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 8, 5:12 PM
Scheduled For: 2026-05-14T18:00:00.000+0000
⏳ 3.8 business days
📅
Dispatch Scheduled by Abby Jinerson May 13, 10:58 AM
Scheduled For: 2026-05-14T21:00:00.000+0000, 2026-05-21T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 15, 5:55 PM
Scheduled For: 2026-05-20T16:00:00.000+0000
⏳ 1.8 business days
🆕
▶
2 Status: Entered May 18, 2:43 PM
Status: Entered → Status: Canceled
🚫
Status: Canceled by Shelby Robinson
From: Entered
To: Canceled
Duration in Previous: 2m

Bottlenecks

Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:14 PM
Invoice #
N/A

Details