Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330903 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 United Supermarkets Pharmacy #547 — 920 N. Willis Attn Pharmacy, Abilene TX, 79603

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 11 biz days
Paused: 142 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 17, 2026
47 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 17 → Mar 25, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 25 → Mar 31, 2026
4 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 11 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Mar 31 → Aug 16, 2026
95 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 17 Ready for Release ⏸ Paused 47 —
Mar 17 → Mar 17 Assigned ▶ Running 0 1
Mar 17 → Mar 25 Scheduled ▶ Running 6 7
Mar 25 → Mar 31 Reschedule ▶ Running 4 11
Mar 31 → Mar 31 Entered ▶ Running 0 11
Mar 31 → Aug 16 Ready for Release ⏸ Paused 95 —
Holding 49.6d (excluded)
Coordinators 10.9d
On Track
Holding (excluded from total)
49.6 days
Coordinators
10.9 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (137 days left)
📅
153.6 days Total Age
⏱️
48.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Ready for Release • 221 days old
🚨
Primary Delay 48.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
48.0d
Scheduled
7.0d / 2.0d SLA
Reschedule
3.9d / 2.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330903
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 48.0 business days
👷
▶
3 Technician Assigned Mar 17, 11:40 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 69d 0h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-03-25T17:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Christopher Womack Mar 24, 10:37 PM
Scheduled For: 2026-03-25T18:30:00.000+0000, 2026-03-25T18:00:00.000+0000
🔄
Status: Reschedule by Kaitlyn Kelch Mar 25, 2:53 PM
From: Scheduled
To: Reschedule
Duration in Previous: 8d 3h
⏳ 4.0 business days
🆕
Status: Entered by Rhea Berry Mar 30, 9:57 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 5d 7h, 0m

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Reschedule
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:14 PM
Invoice #
N/A

Details