Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330906 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6613 — 7480 CARSON St., Long Beach CA, 90808

Jan 6, 2026 → Mar 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (7 biz days late)
Active: 25 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Mar 18, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 3, 2026
18 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 12, 2026
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 9 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Feb 16 → Feb 24, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 9 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 17, 2026
15 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 17 → Mar 18, 2026
1 business day (counted)
Running total: 25 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 18, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 3 Ready for Release ⏸ Paused 18 —
Feb 3 → Feb 3 Assigned ▶ Running 0 1
Feb 3 → Feb 12 Scheduled ▶ Running 7 8
Feb 12 → Feb 16 Reschedule ▶ Running 1 9
Feb 16 → Feb 16 Entered ▶ Running 0 9
Feb 16 → Feb 24 Ready for Release ⏸ Paused 6 —
Feb 24 → Feb 24 Assigned ▶ Running 0 9
Feb 24 → Mar 17 Scheduled ▶ Running 15 24
Mar 17 → Mar 18 Tech On Site ▶ Running 1 25
Holding 26.6d (excluded)
Coordinators 25.1d
Field Work 0.7d
Billing 0.3d
✗ SLA Missed
Holding (excluded from total)
26.6 days
Coordinators
25.1 days
Over SLA
Field Work
0.7 days
Billing
0.3 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 18, 2026 (288 days early)
📅
49.1 days Total Age
⏱️
19.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
19.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 220 days old
🚨
Primary Delay 19.0 days stuck in "Ready for Release"
⏱️
Total Delay 19.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
25.0d
Scheduled
23.1d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/15/26 RBerry- Technician unable to complete on scheduled date. Placing WO back into RFR.

🔧 Work Performed
Disengaged seat lock to open up seat portion of kiosk, conducted a visual inspection and found led on tower and seat section all burnt out. Emailed dispatch to open trunk stock repair WO,Powered unit off, and pulled away from wall. Did a double cleaning of outside surface of unit, first removed all grime and gunk off of touchscreen as well as kiosk. Next sprayed with antibacterial to sanitize unit for my use and customer use. Next open the tower of unit and began to vacuum all the dust that had accumulated. Once cleaning completed powered unit back on with combo cal tool and keyboard plugged in. Once powered on completed PM checklist requirement. Calibrated scale , touchscreen and ran combo cal test but test did not pass. Ran test 5 more times but system pressure checked kept failing. Replaced cuff and air line and ran test 3 more time. BP still not passing system pressure check so new BP needed. Did notice seat leaning to right called L2 and informed them bolts on seat tight but load cell may be failing causing seat to lean to right. L2 informed me to note that seat or load cell might require replacement. Unit closed back up and informed pharmacy someone would return for follow up repair
🔍 Technician Findings
Kiosk found powered on with seat leds burnt out but no visible physical damage
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330906
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 19.0 business days
👷
▶
3 Technician Assigned Feb 3, 6:02 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 27d 7h, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-12T23:00:00.000+0000, 2026-02-12T23:30:00.000+0000
⏳ 3.7 business days
📅
▶
2 Dispatch Scheduled Feb 6, 2:34 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-11T22:30:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Omar Serrano Feb 12, 8:54 AM
From: Scheduled
To: Reschedule
Duration in Previous: 8d 14h
⏳ 2.0 business days
🆕
Status: Entered by Rhea Berry Feb 15, 10:04 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 3d 13h, 0m
⚠️ 6.0 business days
👷
▶
3 Status: Assigned Feb 24, 9:30 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Omar Serrano
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-02T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 26, 10:33 AM
Scheduled For: 2026-03-02T16:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 26, 12:48 PM
Scheduled For: 2026-03-05T16:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Michael Burris Mar 3, 11:45 AM
Scheduled For: 2026-03-09T16:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Mar 4, 3:49 PM
Scheduled For: 2026-03-10T16:30:00.000+0000
📅
▶
2 Dispatch Scheduled Mar 5, 11:17 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-10T18:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Mar 5, 4:11 PM
Scheduled For: 2026-03-11T18:00:00.000+0000
⏳ 5.0 business days
📅
Dispatch Scheduled by Omar Serrano Mar 12, 12:08 AM
Scheduled For: 2026-03-17T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Rhea Berry Mar 13, 10:36 AM
Scheduled For: 2026-03-17T20:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Omar Serrano Mar 17, 5:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 7h
⏱️
▶
3 5x Labor Added Mar 17, 11:37 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Omar Serrano
From: Tech On Site
To: Completed
Duration in Previous: 5h 54m
🏁
Status: Closed by Omar Serrano
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 18, 11:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
2 Status: Invoice Pending Mar 19, 2:25 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Mar 23, 9:42 AM
Invoice Number: SM-256884

Bottlenecks

Scheduled
Duration: 7.1 business days (threshold: 2.0 business days)
Exceeded by 5.1 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Omar Serrano
Scheduled
Mar 17, 4:30 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-256884

Work Details (5)

Name Type Status Qty Amount Date
WL-03148471 Labor Open 1.25 $0.00 Mar 17, 11:37 PM
WL-03148472 Travel Open 28 $0.00 Mar 17, 11:37 PM
WL-03148473 Labor Open 1.5 $0.00 Mar 17, 11:37 PM
WL-03148474 Labor Open 1 $0.00 Mar 17, 11:37 PM
WL-03148475 Travel Open 28 $0.00 Mar 17, 11:37 PM

Details