Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330908 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #8123 — 6700 E VIRGINIA ST, Evansville IN, 47715

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
0 biz days remaining
Active: 10 biz days
Paused: 143 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 21, 2026
4 business days (counted)
Running total: 5 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 21 → Jan 21, 2026
0 business days (not counted)
▶ Clock Running
Status: Entered
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 5 of ? biz days used
⏸64d
⏸ Clock Paused
Status: Ready for Release
Jan 21 → Apr 22, 2026
64 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 28, 2026
4 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 9 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 28 → May 6, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 7, 2026
1 business day (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
May 7 → May 7, 2026
0 business days (counted)
Running total: 10 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
May 7 → Aug 16, 2026
68 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Jan 21 Scheduled ▶ Running 4 5
Jan 21 → Jan 21 Ready for Release ⏸ Paused 0 —
Jan 21 → Jan 21 Entered ▶ Running 0 5
Jan 21 → Apr 22 Ready for Release ⏸ Paused 64 —
Apr 22 → Apr 22 Assigned ▶ Running 0 5
Apr 22 → Apr 28 Scheduled ▶ Running 4 9
Apr 28 → Apr 28 Entered ▶ Running 0 9
Apr 28 → May 6 Ready for Release ⏸ Paused 6 —
May 6 → May 6 Assigned ▶ Running 0 9
May 6 → May 7 Scheduled ▶ Running 1 10
May 7 → May 7 Entered ▶ Running 0 10
May 7 → Aug 16 Ready for Release ⏸ Paused 68 —
Holding 79.1d (excluded)
Coordinators 12.0d
On Track
Holding (excluded from total)
79.1 days
Coordinators
12.0 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (137 days left)
📅
153.6 days Total Age
⏱️
65.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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At Risk - Monitor Closely
Ready for Release • 221 days old
🚨
Primary Delay 65.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
77.5d
Scheduled
12.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330908
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Jan 14, 10:42 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-21T17:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 15, 10:29 AM
Scheduled For: 2026-01-28T17:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 10:16 AM
Scheduled For: 2026-01-27T22:00:00.000+0000
✅
Status: Ready for Release by Kaitlyn Kelch Jan 21, 9:28 AM
From: Scheduled, Ready for Release, Entered
To: Ready for Release, Entered
Duration in Previous: 6d 22h, 0m
🚨 65.0 business days
👷
▶
4 Technician Assigned Apr 22, 11:12 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 91d 0h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-29T17:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 23, 9:24 AM
Scheduled For: 2026-05-01T17:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 27, 9:48 AM
Scheduled For: 2026-04-28T19:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 28, 4:03 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 4h, 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned May 6, 9:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 7d 17h
📅
▶
2 Dispatch Scheduled May 6, 9:29 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 5m
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 7, 1:34 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 4h, 0m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:14 PM
Invoice #
N/A

Details