Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330909 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer #287 — 2622 Menards Drive, Evansville IN, 47715

Jan 6, 2026 → Oct 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (25 biz days late)
Active: 43 biz days
Paused: 146 biz days
🕐 Clock stopped: Completed (Oct 6, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 30, 2026
11 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 30 → Feb 4, 2026
3 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 15 of ? biz days used
⏸54d
⏸ Clock Paused
Status: Ready for Release
Feb 4 → Apr 22, 2026
54 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 22 → Apr 28, 2026
4 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Entered
Apr 28 → Apr 28, 2026
0 business days (counted)
Running total: 19 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 28 → May 6, 2026
6 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Scheduled
May 6 → May 7, 2026
1 business day (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
May 7 → May 7, 2026
0 business days (counted)
Running total: 20 of ? biz days used
⏸81d
⏸ Clock Paused
Status: Ready for Release
May 7 → Sep 2, 2026
81 business days (not counted)
17d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 28, 2026
17 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 28 → Sep 28, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 28 → Oct 6, 2026
6 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 6 → Oct 6, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 6, 2026
Show SLA Clock Detail (19 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Jan 30 Scheduled ▶ Running 11 12
Jan 30 → Feb 4 Reschedule ▶ Running 3 15
Feb 4 → Feb 4 Entered ▶ Running 0 15
Feb 4 → Apr 22 Ready for Release ⏸ Paused 54 —
Apr 22 → Apr 22 Assigned ▶ Running 0 15
Apr 22 → Apr 28 Scheduled ▶ Running 4 19
Apr 28 → Apr 28 Entered ▶ Running 0 19
Apr 28 → May 6 Ready for Release ⏸ Paused 6 —
May 6 → May 6 Assigned ▶ Running 0 19
May 6 → May 7 Scheduled ▶ Running 1 20
May 7 → May 7 Entered ▶ Running 0 20
May 7 → Sep 2 Ready for Release ⏸ Paused 81 —
Sep 2 → Sep 28 Ready for Scheduling ▶ Running 17 37
Sep 28 → Sep 28 Assigned ▶ Running 0 37
Sep 28 → Oct 6 Scheduled ▶ Running 6 43
Oct 6 → Oct 6 Tech On Site ▶ Running 0 43
Holding 150.2d (excluded)
Coordinators 46.4d
Field Work 0.0d
Billing 0.6d
✗ SLA Missed
Holding (excluded from total)
150.2 days
Coordinators
46.4 days
Over SLA
Field Work
0.0 days
Billing
0.6 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 6, 2026 (86 days early)
📅
189.6 days Total Age
⏱️
81.8d in Ready for Release Longest Stage
🔄
18 transitions Status Changes
⚠️
36.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay 81.8 days stuck in "Ready for Release"
⏱️
Total Delay 36.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
148.6d
Scheduled
25.4d / 2.0d SLA
Reschedule
3.2d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Ready for Scheduling
17.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM completed
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330909
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Jan 14, 10:41 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-21T16:00:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 15, 10:29 AM
Scheduled For: 2026-01-28T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 10:15 AM
Scheduled For: 2026-01-27T20:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 21, 9:27 AM
Scheduled For: 2026-01-30T20:30:00.000+0000
⚠️ 8.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Jan 30, 5:03 PM
From: Scheduled
To: Reschedule
Duration in Previous: 16d 6h
⏳ 3.9 business days
🆕
Status: Entered by Rhea Berry Feb 4, 4:49 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 4d 23h, 0m
🚨 54.9 business days
👷
▶
4 Technician Assigned Apr 22, 11:12 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 76d 17h
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-29T18:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 23, 9:24 AM
Scheduled For: 2026-05-01T18:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Apr 27, 9:48 AM
Scheduled For: 2026-04-28T20:30:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch Apr 28, 4:03 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 6d 4h, 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned May 6, 9:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 7d 17h
📅
▶
2 Dispatch Scheduled May 6, 9:28 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 5m
⏳ 2.0 business days
🆕
Status: Entered by Kaitlyn Kelch May 7, 1:34 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 4h, 0m
🚨 82.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Sep 2, 1:59 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 118d 0h
🚨 18.0 business days
👷
▶
2 Status: Assigned Sep 28, 4:38 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Brian Williams
🗓️
▶
2 Status: Scheduled Sep 28, 4:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-05T18:00:00.000+0000
⚠️ 5.9 business days
🚗
Travel Added Oct 5, 9:22 PM
Type: Travel
Status: Open
Qty: 30
⏱️
2x Labor Added Oct 5, 10:23 PM
Type: Labor
Status: Open
Qty: 0.5, 1
🔧
▶
2 Status: Tech On Site Oct 6, 11:49 AM
Status: Tech On Site → Status: Closed
🏁
Status: Closed by Brian Williams
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 7, 9:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 58m
📨
▶
2 Status: Invoice Pending Oct 7, 2:21 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Oct 11, 9:31 PM
Invoice Number: SM-274603

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Reschedule
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready for Scheduling
Duration: 17.8 business days (threshold: 1.0 business days)
Exceeded by 16.8 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Brian Williams
Scheduled
Oct 5, 2:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-274603

Work Details (3)

Name Type Status Qty Amount Date
WL-03415063 Travel Open 30 $0.00 Oct 5, 9:22 PM
WL-03415130 Labor Open 0.5 $0.00 Oct 5, 10:23 PM
WL-03415131 Labor Open 1 $0.00 Oct 5, 10:23 PM

Details