Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330918 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 348 — 3740 West Hillsboro Boulevard, Deerfield Beach FL, 33442

Jan 6, 2026 → Mar 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 15 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Mar 11, 2026
43 business days (not counted)
14d
▶ Clock Running
Status: Scheduled
Mar 11 → Mar 31, 2026
14 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 31, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Mar 11 Ready for Release ⏸ Paused 43 —
Mar 11 → Mar 31 Scheduled ▶ Running 14 15
Mar 31 → Mar 31 Tech On Site ▶ Running 0 15
Holding 45.6d (excluded)
Coordinators 15.0d
Field Work 0.8d
Billing 0.8d
✗ SLA Missed
Holding (excluded from total)
45.6 days
Coordinators
15.0 days
Over SLA
Field Work
0.8 days
Billing
0.8 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Mar 31, 2026 (275 days early)
📅
58.6 days Total Age
⏱️
44.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
14.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 44.0 days stuck in "Ready for Release"
⏱️
Total Delay 14.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
44.0d
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330918
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 44.0 business days
📅
▶
3 Dispatch Scheduled Mar 11, 10:36 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 62d 23h
👷
Technician Assigned by Abby Jinerson
Technician: Robert Rivera
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 12, 3:51 PM
Scheduled For: 2026-03-20T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 17, 2:06 PM
Scheduled For: 2026-03-27T13:00:00.000+0000, 2026-03-24T13:00:00.000+0000, 2026-03-25T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 19, 5:08 PM
Scheduled For: 2026-03-26T12:00:00.000+0000, 2026-03-25T13:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Mar 20, 8:53 AM
Scheduled For: 2026-03-27T18:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Mar 20, 5:11 PM
Scheduled For: 2026-03-27T16:00:00.000+0000, 2026-03-30T16:00:00.000+0000, 2026-03-31T13:00:00.000+0000
⏳ 3.9 business days
📅
Dispatch Scheduled by Abby Jinerson Mar 25, 4:38 PM
Scheduled For: 2026-04-03T13:00:00.000+0000, 2026-03-31T14:30:00.000+0000
⏳ 4.9 business days
🔧
Status: Tech On Site by Rob Rivera Mar 31, 1:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 2h
⏱️
▶
2 3x Labor Added Mar 31, 2:05 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rob Rivera
From: Tech On Site
To: Completed
Duration in Previous: 1h 1m
🏁
Status: Closed by Rob Rivera Mar 31, 7:15 PM
From: Completed
To: Closed
Duration in Previous: 5h 4m
⏳ 2.6 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 2, 9:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
📨
▶
2 Status: Invoice Pending Apr 2, 4:23 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 5.9 business days
🧾
Invoice Created Apr 9, 8:47 AM
Invoice Number: SM-258216

Bottlenecks

Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Mar 31, 10:30 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-258216

Work Details (3)

Name Type Status Qty Amount Date
WL-03167054 Labor Open 1 $0.00 Mar 31, 2:05 PM
WL-03167055 Labor Open 0.5 $0.00 Mar 31, 2:05 PM
WL-03167056 Travel Open 9 $0.00 Mar 31, 2:05 PM

Details