Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330919 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 447 — 1120 Bichara Boulevard, The Villages FL, 32159

Jan 6, 2026 → May 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 82 biz days
🕐 Clock stopped: Completed (May 5, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸82d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 5, 2026
82 business days (not counted)
▶ Clock Running
Status: Scheduled
May 5 → May 5, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 5 → May 5, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026 Completed: May 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → May 5 Ready for Release ⏸ Paused 82 —
May 5 → May 5 Scheduled ▶ Running 0 1
May 5 → May 5 Tech On Site ▶ Running 0 1
Holding 84.6d (excluded)
Coordinators 0.7d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
84.6 days
Coordinators
0.7 days
Field Work
0.2 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: May 5, 2026 (240 days early)
📅
83.6 days Total Age
⏱️
83.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 83.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
83.0d
Scheduled
0.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed Higi PM.
🔍 Technician Findings
Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330919
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 83.0 business days
👷
▶
3 Technician Assigned May 5, 9:38 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-05-05T18:30:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 117d 22h
🔧
Status: Tech On Site by Robert Lewis May 5, 3:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5h 57m
✔️
▶
2 Status: Completed May 5, 4:37 PM
Status: Completed → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 2, 50
⏱️
▶
2 3x Labor Added May 5, 5:01 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 25m
⏳ 1.9 business days
📄
▶
2 Status: Ready to Bill May 6, 5:56 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 27.8 business days
🧾
Invoice Created Jun 15, 2:42 PM
Invoice Number: SM-261197

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
May 5, 2:30 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-261197

Work Details (7)

Name Type Status Qty Amount Date
WL-03215280 Expenses Open 1 $0.00 May 5, 4:42 PM
WL-03215281 Travel Open 2 $0.00 May 5, 4:42 PM
WL-03215282 Expenses Open 1 $0.00 May 5, 4:42 PM
WL-03215283 Travel Open 50 $0.00 May 5, 4:42 PM
WL-03215330 Labor Open 1 $0.00 May 5, 5:01 PM
WL-03215331 Labor Open 0.1 $0.00 May 5, 5:01 PM
WL-03215332 Labor Open 1.16667 $0.00 May 5, 5:01 PM

Details