Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (4 biz days late)
Active: 22 biz days
Paused: 165 biz days
🕐 Clock stopped: Completed (Oct 2, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸165d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 2, 2026
165 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Sep 17, 2026
10 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 17 → Sep 17, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Oct 2, 2026
11 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 2 → Oct 2, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 6, 2026Completed: Oct 2, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Sep 2
Ready for Release
⏸ Paused
165
—
Sep 2 → Sep 17
Ready for Scheduling
▶ Running
10
11
Sep 17 → Sep 17
Assigned
▶ Running
0
11
Sep 17 → Oct 2
Scheduled
▶ Running
11
22
Oct 2 → Oct 2
Tech On Site
▶ Running
0
22
Holding167.6d (excluded)
Coordinators22.8d
Field Work0.1d
Billing1.0d
✗ SLA Missed
Holding(excluded from total)
167.6 days
Coordinators
22.8 days
Over SLA
Field Work
0.1 days
Billing
1.0 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Oct 2, 2026 (90 days early)
📅
187.6 daysTotal Age
⏱️
166.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
20.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 289 days old
🚨
Primary Delay166.0 days stuck in "Ready for Release"
⏱️
Total Delay20.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
166.0d
Ready for Scheduling
10.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
I checked the BP with Manometer and checked the scale with a 10 LB weight. All readings were within spec. I logged into the Kiosk using the Higi app and checked my BP, stop button and weight. I checked the seat lock and wiped down outside of Kiosk and vacuumed inside of Kiosk cabinet.
🔍Technician Findings
I arrived on site to do a PM on the Kiosk. Kiosk plugged in and top monitor was scrolling ads bottom monitor was on the home screen ready for use. tower lights and seat lights were on.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
Work Order: WO-01330922
Account: HIGI LLC
Customer Case Number:
Location: Publix 1238
Address: 1640 Lee Victory Parkway, Smyrna, TN 37167
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-936
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/20