📍 United Supermarkets Pharmacy #550 — 104 West 9th St, Muleshoe TX, 79347
Jan 6, 2026 → Present
🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 1 biz days overdue
Active: 18 biz days
Paused: 135 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸78d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 29, 2026
78 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Apr 29 → May 22, 2026
17 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
May 22 → May 22, 2026
0 business days (counted)
Running total: 18 of ? biz days used
⏸57d
⏸ Clock Paused
Status: Ready for Release
May 22 → Aug 16, 2026
57 business days (not counted)
Created: Jan 6, 2026Today
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 29
Ready for Release
⏸ Paused
78
—
Apr 29 → Apr 29
Assigned
▶ Running
0
1
Apr 29 → May 22
Scheduled
▶ Running
17
18
May 22 → May 22
Entered
▶ Running
0
18
May 22 → Aug 16
Ready for Release
⏸ Paused
57
—
Holding80.6d (excluded)
Coordinators18.0d
⚠ Overdue
Holding(excluded from total)
80.6 days
Coordinators
18.0 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (137 days left)
📅
153.6 daysTotal Age
⏱️
79.0d in Ready for ReleaseLongest Stage
🔄
4 transitionsStatus Changes
⚠️
16.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready for Release • 221 days old
🚨
Primary Delay79.0 days stuck in "Ready for Release"
⏱️
Total Delay16.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
79.0d
Assigned
0.0d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
💬 Activities, Notes & Communications
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄Description
Kiosk
Timeline
📋
Work Order Created Jan 6, 2:14 PM
Work Order:WO-01330926
Type:Preventive Maintenance
Priority:PSM
✅
Status: Ready for Release by Stephanie RamenJan 7, 10:03 AM
From:On Hold
To:Ready for Release
Duration in Previous:19h 48m
🚨79.0 business days
👷
▶
2
Technician Assigned Apr 29, 10:26 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Release
To:Assigned
Duration in Previous:111d 23h
📅
▶
2
Dispatch Scheduled Apr 29, 10:36 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:9m
⏳2.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchApr 30, 12:30 PM
Scheduled For:2026-05-22T16:00:00.000+0000
🚨17.0 business days
🆕
Status: Entered by Kaitlyn KelchMay 22, 9:26 AM
From:Scheduled, Entered
To:Entered, Ready for Release
Duration in Previous:22d 22h, 0m
Bottlenecks
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)