📍 United Supermarkets Pharmacy #550 — 104 West 9th St, Muleshoe TX, 79347
Jan 6, 2026 → Present
🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 35 biz days overdue
Active: 52 biz days
Paused: 148 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸78d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 29, 2026
78 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → May 22, 2026
17 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
May 22 → May 22, 2026
0 business days (counted)
Running total: 18 of ? biz days used
⏸70d
⏸ Clock Paused
Status: Ready for Release
May 22 → Sep 2, 2026
70 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Sep 2 → Oct 8, 2026
25 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 22, 2026
9 business days (counted)
Running total: 52 of ? biz days used
Created: Jan 6, 2026Today
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Apr 29
Ready for Release
⏸ Paused
78
—
Apr 29 → Apr 29
Assigned
▶ Running
0
1
Apr 29 → May 22
Scheduled
▶ Running
17
18
May 22 → May 22
Entered
▶ Running
0
18
May 22 → Sep 2
Ready for Release
⏸ Paused
70
—
Sep 2 → Oct 8
Ready for Scheduling
▶ Running
25
43
Oct 8 → Oct 8
Assigned
▶ Running
0
43
Oct 8 → Oct 22
Scheduled
▶ Running
9
52
Holding151.6d (excluded)
Coordinators43.8d
⚠ Overdue
Holding(excluded from total)
151.6 days
Coordinators
43.8 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026 (70 days left)
📅
201.0 daysTotal Age
⏱️
79.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
40.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 289 days old
🚨
Primary Delay79.0 days stuck in "Ready for Release"
⏱️
Total Delay40.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
150.0d
Assigned
0.0d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Ready for Scheduling
25.8d / 1.0d SLA
💬 Activities, Notes & Communications
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf