Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330929 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4998 — 755 N. HWY 27/441, Lady Lake FL, 32159

Jan 6, 2026 → Jun 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 17 biz days
Paused: 104 biz days
🕐 Clock stopped: Completed (Jun 30, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 19, 2026
7 business days (not counted)
▶ Clock Running
Status: Entered
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸97d
⏸ Clock Paused
Status: Ready for Release
Jan 19 → Jun 5, 2026
97 business days (not counted)
16d
▶ Clock Running
Status: Scheduled
Jun 5 → Jun 30, 2026
16 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 30 → Jun 30, 2026
0 business days (counted)
Running total: 17 of ? biz days used
Created: Jan 6, 2026 Completed: Jun 30, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 19 Ready for Release ⏸ Paused 7 —
Jan 19 → Jan 19 Entered ▶ Running 0 1
Jan 19 → Jan 19 Canceled ▶ Running 0 1
Jan 19 → Jun 5 Ready for Release ⏸ Paused 97 —
Jun 5 → Jun 30 Scheduled ▶ Running 16 17
Jun 30 → Jun 30 Tech On Site ▶ Running 0 17
Holding 106.6d (excluded)
Coordinators 16.9d
Field Work 0.6d
Billing 3.1d
✗ SLA Missed
Holding (excluded from total)
106.6 days
Coordinators
16.9 days
Over SLA
Field Work
0.6 days
Billing
3.1 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jul 1, 2026 (183 days early)
📅
121.8 days Total Age
⏱️
97.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
16.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 97.0 days stuck in "Ready for Release"
⏱️
Total Delay 16.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
105.0d
Canceled
0.0d
Scheduled
16.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/19/2026jsells cancel this work order to add to repair work order WO-01338423
🔧 Work Performed
Completed the Higi PM.
🔍 Technician Findings
The kiosk was functioning normally
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330929
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⚠️ 8.0 business days
🆕
Status: Entered by Jessica Sells Jan 19, 10:02 AM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 11d 23h, 0m
✅
Status: Ready for Release by Jessica Foley Jan 19, 3:23 PM
From: Canceled
To: Ready for Release
Duration in Previous: 5h 20m
🚨 97.0 business days
👷
▶
3 Technician Assigned Jun 5, 1:08 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-11T17:45:00.000+0000, 2026-06-11T18:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 136d 20h
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jun 8, 8:43 AM
Scheduled For: 2026-06-15T18:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jun 10, 11:20 AM
Scheduled For: 2026-06-16T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jun 11, 4:39 PM
Scheduled For: 2026-06-18T18:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Abby Jinerson Jun 15, 3:49 PM
Scheduled For: 2026-06-22T18:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jun 17, 1:21 PM
Scheduled For: 2026-06-23T18:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Jun 17, 4:27 PM
Scheduled For: 2026-06-25T18:00:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Abby Jinerson Jun 22, 9:57 AM
Scheduled For: 2026-06-29T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jun 23, 12:24 PM
Scheduled For: 2026-06-30T18:00:00.000+0000
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Jun 29, 9:14 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-06-30T19:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Robert Lewis Jun 30, 5:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 25d 3h
✔️
Status: Completed by Robert Lewis Jun 30, 6:03 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 2m
⏱️
7x Labor Added Jun 30, 9:31 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.05, 0.25, 49, 6
🏁
Status: Closed by Robert Lewis Jun 30, 9:37 PM
From: Completed
To: Closed
Duration in Previous: 3h 34m
📄
Status: Ready to Bill by Timothy Amburgey Jul 1, 9:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11h 27m
⏳ 3.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jul 6, 4:04 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 6h
🧾
▶
2 Invoice Created Jul 6, 4:49 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 44m

Bottlenecks

Scheduled
Duration: 16.9 business days (threshold: 2.0 business days)
Exceeded by 14.9 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Jun 30, 3:30 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-266520

Work Details (7)

Name Type Status Qty Amount Date
WL-03279932 Labor Open 1.05 $0.00 Jun 30, 9:31 PM
WL-03279933 Labor Open 0.25 $0.00 Jun 30, 9:31 PM
WL-03279934 Expenses Open 1 $0.00 Jun 30, 9:31 PM
WL-03279935 Expenses Open 1 $0.00 Jun 30, 9:31 PM
WL-03279936 Travel Open 49 $0.00 Jun 30, 9:31 PM
WL-03279937 Labor Open 1 $0.00 Jun 30, 9:31 PM
WL-03279938 Travel Open 6 $0.00 Jun 30, 9:31 PM

Details