Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330932 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer #288 — 2951 Heartland Crossing, Owensboro KY, 42303

Jan 6, 2026 → Present

🔴 Behind
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 1 biz days overdue
Active: 18 biz days
Paused: 135 biz days
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Jan 14 → Feb 9, 2026
17 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 18 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Feb 9 → May 6, 2026
61 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 18 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
May 6 → Aug 14, 2026
69 business days (not counted)
Created: Jan 6, 2026 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Feb 9 Scheduled ▶ Running 17 18
Feb 9 → Feb 9 Reschedule ▶ Running 0 18
Feb 9 → Feb 9 Entered ▶ Running 0 18
Feb 9 → May 6 Ready for Release ⏸ Paused 61 —
May 6 → May 6 Assigned ▶ Running 0 18
May 6 → Aug 14 Ready for Release ⏸ Paused 69 —
Holding 69.2d (excluded)
Coordinators 19.5d
⚠ Overdue
Holding (excluded from total)
69.2 days
Coordinators
19.5 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 (139 days left)
📅
153.6 days Total Age
⏱️
61.6d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
16.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Release • 220 days old
🚨
Primary Delay 61.6 days stuck in "Ready for Release"
⏱️
Total Delay 16.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
67.6d
Scheduled
18.0d / 2.0d SLA
Reschedule
0.5d / 2.0d SLA
Assigned
0.9d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/9/26 RBerry- Placed WO back in RFR.


2/9/26 CDempsey- tech didn't get to this kiosk wo. Putting in Reschedule.

⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station Hardwired

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330932
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Jan 14, 10:43 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-21T19:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 19, 10:01 AM
Scheduled For: 2026-01-21T17:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 9:03 AM
Scheduled For: 2026-01-21T21:30:00.000+0000
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 20, 10:16 AM
Scheduled For: 2026-01-28T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 22, 5:30 PM
Scheduled For: 2026-01-29T15:00:00.000+0000
⏳ 3.8 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 27, 9:22 AM
Scheduled For: 2026-02-06T15:00:00.000+0000
🚨 10.0 business days
🔄
Status: Reschedule by Craig Dempsey Feb 9, 9:30 AM
From: Scheduled
To: Reschedule
Duration in Previous: 25d 22h
🆕
Status: Entered by Rhea Berry Feb 9, 1:51 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 20m
🚨 62.0 business days
👷
▶
2 Technician Assigned May 6, 9:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 85d 18h
✅
Status: Ready for Release by Rhea Berry May 6, 4:51 PM
From: Assigned
To: Ready for Release
Duration in Previous: 7h 28m

Bottlenecks

Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Assigned
Duration: 7.5 business hours (threshold: 4.0 business hours)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Jan 6, 2:14 PM
Invoice #
N/A

Details