Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330938 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 The Salvation Army Blue Island — 2900 Burr Oak Ave, Blue Island IL, 60406

Jan 6, 2026 → Apr 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 13 biz days
Paused: 62 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 6, 2026
21 business days (not counted)
▶ Clock Running
Status: Canceled
Feb 6 → Feb 9, 2026
1 business day (counted)
Running total: 2 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Feb 9 → Mar 25, 2026
31 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 25 → Mar 25, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 25 → Apr 1, 2026
5 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Entered
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 7 of ? biz days used
⏸10d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 15, 2026
10 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 23, 2026
6 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 23, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 6 Ready for Release ⏸ Paused 21 —
Feb 6 → Feb 9 Canceled ▶ Running 1 2
Feb 9 → Mar 25 Ready for Release ⏸ Paused 31 —
Mar 25 → Mar 25 Assigned ▶ Running 0 2
Mar 25 → Apr 1 Scheduled ▶ Running 5 7
Apr 1 → Apr 1 Reschedule ▶ Running 0 7
Apr 1 → Apr 1 Entered ▶ Running 0 7
Apr 1 → Apr 15 Ready for Release ⏸ Paused 10 —
Apr 15 → Apr 15 Assigned ▶ Running 0 7
Apr 15 → Apr 23 Scheduled ▶ Running 6 13
Apr 23 → Apr 23 Tech On Site ▶ Running 0 13
Holding 66.0d (excluded)
Coordinators 12.3d
Field Work 0.2d
Billing 0.8d
✗ SLA Missed
Holding (excluded from total)
66.0 days
Coordinators
12.3 days
Over SLA
Field Work
0.2 days
Billing
0.8 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 23, 2026 (252 days early)
📅
75.6 days Total Age
⏱️
31.4d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 31.4 days stuck in "Ready for Release"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
64.4d
Canceled
1.8d
Scheduled
12.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/6/26 SReich - Creating a repair/PM.
🔧 Work Performed
Tech performed a PM on the kiosk. After performing a PM on kiosk, tech function tested the unit and everything was found to be in working order. Tech let the pharmacist know that the kiosk was ready for use again.
🔍 Technician Findings
Tech arrived on site and was told to perform a PM on the kiosk. Tech checked in the the pharmacist. Kiosk was found to be on and in working order and tech saw that all the lights were working on the seat and on the side. Both screens were on and working also.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330938
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
🚨 22.0 business days
🚫
Status: Canceled by Sherry Reich Feb 6, 12:18 PM
From: Ready for Release
To: Canceled
Duration in Previous: 30d 2h
⏳ 2.0 business days
✅
Status: Ready for Release by Jessica Foley Feb 9, 3:56 PM
From: Canceled
To: Ready for Release
Duration in Previous: 3d 3h
🚨 32.0 business days
👷
▶
3 Status: Assigned Mar 25, 5:20 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Mike Huffman
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-31T20:00:00.000+0000
⚠️ 5.8 business days
🔄
Status: Reschedule by Charles Ramen Apr 1, 10:24 AM
From: Scheduled, Reschedule, Entered
To: Reschedule, Entered, Ready for Release
Duration in Previous: 6d 17h, 0m
🚨 11.0 business days
👷
▶
3 Technician Assigned Apr 15, 10:47 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 14d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-23T14:00:00.000+0000
⚠️ 7.0 business days
⏱️
3x Labor Added Apr 23, 9:51 AM
Type: Labor, Travel
Status: Open
Qty: 1, 36
🔧
Status: Tech On Site by Andrew Przybyla Apr 23, 10:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 23h
⏱️
2x Labor Added Apr 23, 10:34 AM
Type: Labor
Status: Open
Qty: 1, 0.5
✔️
Status: Completed by Andrew Przybyla Apr 23, 11:00 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 0m
🏁
Status: Closed by Andrew Przybyla Apr 23, 11:30 AM
From: Completed
To: Closed
Duration in Previous: 29m
📄
Status: Ready to Bill by Hannah Shaw Apr 24, 10:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 40m
📨
▶
2 Status: Invoice Pending Apr 24, 4:52 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260163

Bottlenecks

Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Apr 23, 10:00 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-260163

Work Details (5)

Name Type Status Qty Amount Date
WL-03197528 Labor Open 1 $0.00 Apr 23, 9:51 AM
WL-03197529 Travel Open 36 $0.00 Apr 23, 9:51 AM
WL-03197530 Travel Open 6 $0.00 Apr 23, 9:51 AM
WL-03197617 Labor Open 1 $0.00 Apr 23, 10:34 AM
WL-03197618 Labor Open 0.5 $0.00 Apr 23, 10:34 AM

Details