Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330939 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 56 — 3700 North Federal Highway, Lighthouse Point FL, 33064

Jan 6, 2026 → Mar 4, 2026

🟡 At Risk
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 35 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 27, 2026
35 business days (not counted)
3d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 4, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 6, 2026 Completed: Mar 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Feb 27 Ready for Release ⏸ Paused 35 —
Feb 27 → Mar 4 Scheduled ▶ Running 3 4
Mar 4 → Mar 4 Tech On Site ▶ Running 0 4
Holding 37.6d (excluded)
Coordinators 3.3d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
37.6 days
Coordinators
3.3 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Dec 31, 2026 (137 days left)
📅
39.9 days Total Age
⏱️
36.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
Invoice Pending • 221 days old
🚨
Primary Delay 36.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
36.0d
Scheduled
3.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Working kiosk and online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330939
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 36.0 business days
👷
▶
3 Technician Assigned Feb 27, 4:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-03-04T16:45:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 51d 6h
📅
Dispatch Scheduled by Abby Jinerson Feb 27, 4:29 PM
Scheduled For: 2026-03-04T17:00:00.000+0000
⏳ 3.9 business days
🔧
Status: Tech On Site by Rob Rivera Mar 4, 1:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 21h
✔️
▶
2 Status: Completed Mar 4, 3:03 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 0.5
🏁
Status: Closed by Rob Rivera Mar 4, 9:45 PM
From: Completed
To: Closed
Duration in Previous: 6h 42m
⏳ 1.6 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 6, 2:53 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Hannah Shaw Mar 6, 3:11 AM
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 17m, 0m
⏳ 1.0 business days
🧾
Invoice Created Mar 8, 5:22 PM
Invoice Number: SM-255711

Bottlenecks

Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoice Pending
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Mar 4, 12:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-255711

Work Details (3)

Name Type Status Qty Amount Date
WL-03129999 Labor Open 1 $0.00 Mar 4, 3:05 PM
WL-03130000 Labor Open 0.5 $0.00 Mar 4, 3:05 PM
WL-03130001 Travel Open 1 $0.00 Mar 4, 3:05 PM

Details