Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 133 biz days
🕐 Clock stopped: Tech Off Site (Jul 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸133d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jul 20, 2026
133 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 20 → Jul 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 20 → Jul 20, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 6, 2026Tech Off Site: Jul 20, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jul 20
Ready for Release
⏸ Paused
133
—
Jul 20 → Jul 20
Scheduled
▶ Running
0
1
Jul 20 → Jul 20
Tech On Site
▶ Running
0
1
Holding135.6d (excluded)
Coordinators0.2d
Field Work0.1d
Billing2.5d
✗ SLA Missed
Holding(excluded from total)
135.6 days
Coordinators
0.2 days
Field Work
0.1 days
Billing
2.5 days
Over SLA
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Jul 20, 2026 (164 days early)
📅
134.6 daysTotal Age
⏱️
134.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
2.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay134.0 days stuck in "Ready for Release"
⏱️
Total Delay2.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
134.0d
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Completed Higi PM, all functional test passed. Logged into Higi account to verify online status and test. Replaced kick plate screw from trunk stock.
🔍Technician Findings
Kiosk working properly with no physical damage found, missing 1 kick plate screw.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf