Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330952 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4908 — 5240 FREDERICA ST, Owensboro KY, 42301

Jan 6, 2026 → Oct 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (33 biz days late)
Active: 51 biz days
Paused: 145 biz days
🕐 Clock stopped: Completed (Oct 16, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 14, 2026
5 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 1 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Jan 14 → Feb 9, 2026
17 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 18 of ? biz days used
⏸61d
⏸ Clock Paused
Status: Ready for Release
Feb 9 → May 6, 2026
61 business days (not counted)
▶ Clock Running
Status: Assigned
May 6 → May 6, 2026
0 business days (counted)
Running total: 18 of ? biz days used
⏸76d
⏸ Clock Paused
Status: Ready for Release
May 6 → Aug 25, 2026
76 business days (not counted)
20d
▶ Clock Running
Status: Canceled
Aug 25 → Sep 23, 2026
20 business days (counted)
Running total: 38 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 23 → Sep 28, 2026
3 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 28 → Sep 28, 2026
0 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 28 → Oct 16, 2026
13 business days (counted)
Running total: 51 of ? biz days used
Created: Jan 6, 2026 Completed: Oct 16, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 14 Ready for Release ⏸ Paused 5 —
Jan 14 → Jan 14 Assigned ▶ Running 0 1
Jan 14 → Feb 9 Scheduled ▶ Running 17 18
Feb 9 → Feb 9 Reschedule ▶ Running 0 18
Feb 9 → Feb 9 Entered ▶ Running 0 18
Feb 9 → May 6 Ready for Release ⏸ Paused 61 —
May 6 → May 6 Assigned ▶ Running 0 18
May 6 → Aug 25 Ready for Release ⏸ Paused 76 —
Aug 25 → Sep 23 Canceled ▶ Running 20 38
Sep 23 → Sep 28 Ready for Release ⏸ Paused 3 —
Sep 28 → Sep 28 Assigned ▶ Running 0 38
Sep 28 → Oct 16 Scheduled ▶ Running 13 51
Holding 148.9d (excluded)
Coordinators 32.3d
Billing 0.8d
✗ SLA Missed
Holding (excluded from total)
148.9 days
Coordinators
32.3 days
Over SLA
Billing
0.8 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Oct 16, 2026 (76 days early)
📅
196.0 days Total Age
⏱️
76.4d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
28.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 288 days old
🚨
Primary Delay 76.4 days stuck in "Ready for Release"
⏱️
Total Delay 28.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
147.3d
Scheduled
30.8d / 2.0d SLA
Reschedule
0.5d / 2.0d SLA
Assigned
1.0d / 0.5d SLA
Canceled
21.0d
Closed
2.0d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/25/26 SReich - Creating a repair/PM.

2/9/26 RBerry- Placed WO back in RFR.


2/9/26 CDempsey- tech didn't get to this kiosk wo. Putting in Reschedule.

🔧 Work Performed
PM completed
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330952
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Jan 14, 10:39 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 7d 0h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-20T21:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 16, 11:02 AM
Scheduled For: 2026-01-27T21:30:00.000+0000
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 20, 10:12 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-28T16:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 22, 5:30 PM
Scheduled For: 2026-01-29T16:30:00.000+0000
⏳ 3.8 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 27, 9:23 AM
Scheduled For: 2026-02-06T16:30:00.000+0000
🚨 10.0 business days
🔄
Status: Reschedule by Craig Dempsey Feb 9, 9:30 AM
From: Scheduled
To: Reschedule
Duration in Previous: 25d 22h
🆕
Status: Entered by Rhea Berry Feb 9, 1:50 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 4h 19m, 0m
🚨 62.0 business days
👷
▶
2 Technician Assigned May 6, 9:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 85d 18h
✅
Status: Ready for Release by Rhea Berry May 6, 4:51 PM
From: Assigned
To: Ready for Release
Duration in Previous: 7h 28m
🚨 76.9 business days
🚫
Status: Canceled by Sherry Reich Aug 25, 12:21 PM
From: Ready for Release
To: Canceled
Duration in Previous: 110d 19h
🚨 21.0 business days
✅
Status: Ready for Release by Jessica Foley Sep 23, 5:53 PM
From: Canceled
To: Ready for Release
Duration in Previous: 29d 5h
⏳ 3.8 business days
👷
▶
2 Technician Assigned Sep 28, 4:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release
To: Assigned
Duration in Previous: 4d 22h
🗓️
▶
2 Status: Scheduled Sep 28, 4:52 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-10-08T15:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 2, 2:31 PM
Scheduled For: 2026-10-16T15:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 7, 3:13 PM
Scheduled For: 2026-10-16T15:30:00.000+0000
⚠️ 6.0 business days
⏱️
3x Labor Added Oct 15, 8:33 PM
Type: Labor
Status: Open
Qty: 0.5, 1, 2
🚗
2x Travel Added Oct 15, 9:21 PM
Type: Travel
Status: Open
Qty: 15, 130
✔️
Status: Completed by Brian Williams Oct 15, 11:32 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 17d 6h, 0m
⏳ 2.1 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 19, 10:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 11h
📨
▶
3 Status: Invoice Pending Oct 19, 5:20 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-275629
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Assigned
Duration: 7.5 business hours (threshold: 4.0 business hours)
Exceeded by 3.5 business hours
Scheduled
Duration: 12.8 business days (threshold: 2.0 business days)
Exceeded by 10.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Brian Williams
Scheduled
Oct 16, 11:30 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-275629

Work Details (5)

Name Type Status Qty Amount Date
WL-03430732 Labor Open 0.5 $0.00 Oct 15, 8:33 PM
WL-03430733 Labor Open 1 $0.00 Oct 15, 8:33 PM
WL-03430734 Labor Open 2 $0.00 Oct 15, 8:33 PM
WL-03430804 Travel Open 15 $0.00 Oct 15, 9:21 PM
WL-03430805 Travel Open 130 $0.00 Oct 15, 9:21 PM

Details