Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330955 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Material Distribution Center — 500 SW Gary Ormsby Dr. Building 303, Topeka KS, 66624

Jan 6, 2026 → Apr 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 5 biz days
Paused: 59 biz days
🕐 Clock stopped: Completed (Apr 8, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 2, 2026
59 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 7, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 7 → Apr 8, 2026
1 business day (counted)
Running total: 5 of ? biz days used
Created: Jan 6, 2026 Completed: Apr 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Apr 2 Ready for Release ⏸ Paused 59 —
Apr 2 → Apr 2 Assigned ▶ Running 0 1
Apr 2 → Apr 7 Scheduled ▶ Running 3 4
Apr 7 → Apr 8 Tech On Site ▶ Running 1 5
Holding 61.6d (excluded)
Coordinators 3.4d
Field Work 0.6d
Billing 0.5d
✗ SLA Missed
Holding (excluded from total)
61.6 days
Coordinators
3.4 days
Over SLA
Field Work
0.6 days
Billing
0.5 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Apr 8, 2026 (267 days early)
📅
63.8 days Total Age
⏱️
60.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 60.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
60.0d
Scheduled
3.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I arrived on location to perform pm I then open cabinet and placed black box on the unit and then placed keyboard and mouse to unit and enter system. Went through the pm procedures and ensuring sound worked. Unit did pass test. I then checked seat for weight and unit passed all test. I then calibrated the screen. I then blew out cabinet and cleaned and disinfected machine. Place pm sticker on unit. I got signature from point of contact and placed the unit back in service
🔍 Technician Findings
Pm of unit, LED lights were off
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk Hard wired

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330955
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 60.0 business days
👷
▶
3 Technician Assigned Apr 2, 4:44 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 85d 5h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-04-07T17:00:00.000+0000
⏳ 3.9 business days
🔧
Status: Tech On Site by Darrell Hendrix Apr 7, 5:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 0h
⏱️
▶
2 3x Labor Added Apr 7, 9:34 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Darrell Hendrix
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 24m, 0m
⏳ 2.3 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 9, 12:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
📨
▶
2 Status: Invoice Pending Apr 9, 4:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.9 business days
🧾
Invoice Created Apr 12, 6:20 PM
Invoice Number: SM-258851

Bottlenecks

Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Darrell Hendrix
Scheduled
Apr 7, 1:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-258851

Work Details (3)

Name Type Status Qty Amount Date
WL-03176997 Labor Open 7.5 $0.00 Apr 7, 9:34 PM
WL-03176998 Labor Open 1.25 $0.00 Apr 7, 9:34 PM
WL-03176999 Travel Open 397 $0.00 Apr 7, 9:34 PM

Details