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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330957 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Fairwinds Credit Union - One Digital — 3087 N. Alafaya Trail, Orlando FL, 32826

Jan 6, 2026 → Sep 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 6 biz days
Paused: 166 biz days
🕐 Clock stopped: Completed (Sep 11, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸166d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Sep 3, 2026
166 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 8, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 8 → Sep 8, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 11, 2026
3 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Jan 6, 2026 Completed: Sep 11, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Sep 3 Ready for Release ⏸ Paused 166 —
Sep 3 → Sep 8 Ready for Scheduling ▶ Running 2 3
Sep 8 → Sep 8 Assigned ▶ Running 0 3
Sep 8 → Sep 11 Scheduled ▶ Running 3 6
Sep 11 → Sep 11 Tech On Site ▶ Running 0 6
Holding 168.6d (excluded)
Coordinators 5.8d
Field Work 0.8d
Billing 1.2d
✗ SLA Missed
Holding (excluded from total)
168.6 days
Coordinators
5.8 days
Over SLA
Field Work
0.8 days
Billing
1.2 days
Over SLA
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Sep 11, 2026 (111 days early)
📅
172.6 days Total Age
⏱️
167.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 289 days old
🚨
Primary Delay 167.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
167.0d
Ready for Scheduling
2.3d / 1.0d SLA
Scheduled
3.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/8/26- BBaggett- POC Ariel called back regarding Pm service offered Friday 9/11 arrival between 11:30- 12:30 POC accepted. 

Special Instructions: When come in credit union ask for Ariel.


9/8/26- BBaggett- called POC got a ring but forwarded to VM. LVM regarding Higi service.


9/8/26- BBaggett- called POC twice says call is connected but does not ring is just silent.


9/3/26 Marnold- Called to confirm contact and equipment information. 

Address Confirmed: Yes


Unit on site: Yes 


Unit located in a public place: yes 


Scheduling ahead needed: No but would like to know when the tech is coming so he can tell security. 


Certain day or time: 8am - 4-pm M-f


Confirmed contact: yes Ariel Mangual

(407) 468-4786 


9/3/26 Marnold- Called to confirm contact and equipment information. Call quality was not good I will call back.


8/24/26 AJinerson - Called 2nd time to follow up and schedule PM service. Left VM. 


8/11/26 AJinerson - Called and left VM regarding scheduling tech visit. 

🔧 Work Performed
Requested a trunk stock work order for the scale LED lights replacement. Completed the Higi PM.
🔍 Technician Findings
The kiosk was functioning normally but the scale LED lights were partially lit.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330957
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:06 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 52m
🚨 167.0 business days
📅
Status: Ready for Scheduling by Melissa Arnold Sep 3, 5:19 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 239d 6h
⏳ 2.8 business days
👷
▶
3 Technician Assigned Sep 8, 4:04 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Brittany Baggett
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 22h, 0m
📅
Dispatch Scheduled by Brittany Baggett
Scheduled For: 2026-09-11T15:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Robert Lewis Sep 11, 10:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 18h
✔️
Status: Completed by Robert Lewis Sep 11, 11:57 AM
From: Tech On Site
To: Completed
Duration in Previous: 1h 30m
💵
3x Expenses Added Sep 11, 12:03 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 23
⏱️
2x Labor Added Sep 11, 4:43 PM
Type: Labor
Status: Open
Qty: 1, 0.58333
🏁
Status: Closed by Robert Lewis Sep 11, 4:48 PM
From: Completed
To: Closed
Duration in Previous: 4h 51m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 14, 6:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
▶
3 Status: Invoice Pending Sep 15, 5:33 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-272771
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Ready for Scheduling
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Sep 11, 11:30 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-272771

Work Details (5)

Name Type Status Qty Amount Date
WL-03377842 Expenses Open 1 $0.00 Sep 11, 12:03 PM
WL-03377843 Travel Open 23 $0.00 Sep 11, 12:03 PM
WL-03377844 Expenses Open 1 $0.00 Sep 11, 12:03 PM
WL-03378619 Labor Open 1 $0.00 Sep 11, 4:43 PM
WL-03378620 Labor Open 0.58333 $0.00 Sep 11, 4:43 PM

Details