Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01330986 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Meijer 323 — 3800 Center Road, Brunswick OH, 44212

Jan 6, 2026 → Jan 19, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 19)
⏸ 12d excluded (parts wait + holding)
✓ SLA Met (10d early)
Holding 10.6d (excluded)
Coordinators 0.3d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Holding (excluded from total)
10.6 days
Coordinators
0.3 days
Field Work
0.0 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 19, 2026 (346 days early)
📅
9.6 days Total Age
⏱️
9.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 9.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
9.0d
Scheduled
0.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.20.26 hshaw - missing mileage

🔧 Work Performed
Combined calibration completed. Functional tests completed. PM completed.
🔍 Technician Findings
No issues found.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01330986
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Jan 19, 11:57 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 12d 1h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-19T16:30:00.000+0000
⏱️
2x Labor Added Jan 19, 2:32 PM
Type: Labor
Status: Open
Qty: 0.25, 1
✔️
Status: Completed by Dustin Antolin Jan 19, 2:44 PM
From: Scheduled
To: Completed
Duration in Previous: 2h 46m
🏁
Status: Closed by Dustin Antolin Jan 19, 2:54 PM
From: Completed
To: Closed
Duration in Previous: 9m
📄
Status: Ready to Bill by Hannah Shaw Jan 20, 9:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 32m
📨
Status: Invoice Pending by Hannah Shaw Jan 20, 10:04 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 38m, 0m
⏳ 4.0 business days
🧾
Invoice Created Jan 25, 10:24 PM
Invoice Number: SM-251703

Bottlenecks

Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Dustin Antolin
Scheduled
Jan 19, 11:30 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-251703

Work Details (2)

Name Type Status Qty Amount Date
WL-03070545 Labor Open 0.25 $0.00 Jan 19, 2:32 PM
WL-03070546 Labor Open 1 $0.00 Jan 19, 2:32 PM

Details