Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01331037 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 647 — 1100 Hammond Drive Suite 300, Atlanta GA, 30328

Jan 6, 2026 → Feb 6, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 7)
⏸ 9d excluded (parts wait + holding)
✗ SLA Missed
Holding 9.6d (excluded)
Coordinators 15.4d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
9.6 days
Coordinators
15.4 days
Over SLA
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 7, 2026 (327 days early)
📅
23.6 days Total Age
⏱️
15.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
16.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 15.3 days stuck in "Scheduled"
⏱️
Total Delay 16.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
8.0d
Assigned
0.1d / 0.5d SLA
Scheduled
15.3d / 2.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Moved kiosk so that extinguisher is accessible Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos
🔍 Technician Findings
Kiosk online Blocking fire extinguisher
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01331037
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Jan 16, 3:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 9d 5h
🗓️
▶
2 Status: Scheduled Jan 16, 4:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-28T15:30:00.000+0000
⏳ 1.9 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 19, 2:25 PM
Scheduled For: 2026-01-30T15:30:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Mark Franks Feb 2, 9:20 AM
Scheduled For: 2026-02-06T15:30:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 4x Labor Added Feb 6, 7:11 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 21d 2h, 0m
⏳ 4.6 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 12, 9:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 2h
📨
▶
2 Status: Invoice Pending Feb 12, 10:45 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253774

Bottlenecks

Scheduled
Duration: 15.3 business days (threshold: 2.0 business days)
Exceeded by 13.3 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Feb 6, 10:30 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-253774

Work Details (4)

Name Type Status Qty Amount Date
WL-03096089 Labor Open 0.5 $0.00 Feb 6, 7:11 PM
WL-03096090 Labor Open 1 $0.00 Feb 6, 7:11 PM
WL-03096091 Expenses Open 1 $0.00 Feb 6, 7:11 PM
WL-03096092 Travel Open 24 $0.00 Feb 6, 7:11 PM

Details