Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 15 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 30, 2026
16 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 20, 2026
14 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Jan 6, 2026Completed: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 30
Ready for Release
⏸ Paused
16
—
Jan 30 → Jan 30
Assigned
▶ Running
0
1
Jan 30 → Feb 20
Scheduled
▶ Running
14
15
Feb 20 → Feb 20
Tech On Site
▶ Running
0
15
Holding18.6d (excluded)
Coordinators15.0d
Field Work0.1d
Billing0.2d
✗ SLA Missed
Holding(excluded from total)
18.6 days
Coordinators
15.0 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Feb 20, 2026 (314 days early)
📅
31.6 daysTotal Age
⏱️
17.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
18.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay17.0 days stuck in "Ready for Release"
⏱️
Total Delay18.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
17.0d
Assigned
0.0d / 0.5d SLA
Scheduled
15.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Completed PM service.
🔍Technician Findings
Kiosk is operational
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf