Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01331083 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #6361 — 740 BEAL PKWY NW, Fort Walton Beach FL, 32547

Jan 6, 2026 → Feb 12, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Invoiced (Feb 12)
⏸ 23d excluded (parts wait + holding)
✗ SLA Missed
Holding 19.6d (excluded)
Coordinators 9.6d
Field Work 0.1d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
19.6 days
Coordinators
9.6 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 12, 2026 (322 days early)
📅
27.6 days Total Age
⏱️
18.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Craig Walker — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 11, 2026
Visit 2 Feb 12, 2026

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 18.0 days stuck in "Ready for Release"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
18.0d
Assigned
0.0d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Reschedule
0.6d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/12/26 AJinerson - Received request from FSE to please reopen WO as they missed a TS. WO is in closed status, moving it to rescheduled for FSE to access.

🔧 Work Performed
Completed PM service
🔍 Technician Findings
Kiosk is operational. BP system not holding pressure
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01331083
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 18.0 business days
👷
▶
4 Technician Assigned Jan 30, 10:44 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 23d 0h
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-02-05T14:00:00.000+0000
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 3m
⚠️ 5.4 business days
📅
Dispatch Scheduled by Craig Walker Feb 6, 3:28 AM
Scheduled For: 2026-02-11T14:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Feb 6, 10:05 AM
Scheduled For: 2026-02-11T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Craig Walker Feb 10, 8:38 PM
Scheduled For: 2026-02-11T20:00:00.000+0000
⏱️
▶
2 2x Labor Added Feb 11, 12:34 PM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Craig Walker
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 1h
✔️
▶
2 Status: Completed Feb 11, 1:06 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 2m
🔄
Status: Reschedule by Abby Jinerson Feb 12, 8:35 AM
From: Closed
To: Reschedule
Duration in Previous: 19h 27m
⏱️
▶
2 Labor Added Feb 12, 1:09 PM
Labor Added → Status: Closed
🏁
Status: Closed by Craig Walker
From: Reschedule
To: Closed
Duration in Previous: 4h 37m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 15, 11:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 10h
📨
Status: Invoice Pending by Hannah Shaw Feb 15, 11:35 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15m
💰
Status: Invoiced by Hannah Shaw Feb 16, 12:03 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m
🧾
Invoice Created Feb 16, 3:09 PM
Invoice Number: SM-254042

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Jan 6, 2:14 PM
Invoice #
SM-254042

Work Details (3)

Name Type Status Qty Amount Date
WL-03100951 Labor Open 0.25 $0.00 Feb 11, 12:34 PM
WL-03100952 Travel Open 1 $0.00 Feb 11, 12:34 PM
WL-03102980 Labor Open 0.75 $0.00 Feb 12, 1:09 PM

Details