Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01331088 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1303 — 610 North Eglin Parkway, Fort Walton Beach FL, 32547

Jan 6, 2026 → Feb 20, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 20)
⏸ 23d excluded (parts wait + holding)
✗ SLA Missed
Holding 19.6d (excluded)
Coordinators 16.0d
Field Work 0.2d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
19.6 days
Coordinators
16.0 days
Over SLA
Field Work
0.2 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
33.6 days Total Age
⏱️
18.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
19.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 18.0 days stuck in "Ready for Release"
⏱️
Total Delay 19.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
18.0d
Assigned
0.0d / 0.5d SLA
Scheduled
16.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
6.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed PM service
🔍 Technician Findings
Kiosk is operational
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01331088
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
🚨 18.0 business days
👷
▶
4 Technician Assigned Jan 30, 10:44 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 23d 0h
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-02-02T20:15:00.000+0000
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 2m
⏳ 2.9 business days
📅
Dispatch Scheduled by Craig Walker Feb 3, 7:35 AM
Scheduled For: 2026-02-09T20:15:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 4, 12:28 PM
Scheduled For: 2026-02-10T20:15:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 5, 2:03 PM
Scheduled For: 2026-02-10T21:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 10, 10:49 AM
Scheduled For: 2026-02-16T21:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 11, 4:34 PM
Scheduled For: 2026-02-20T21:00:00.000+0000
⚠️ 7.9 business days
🔧
▶
2 Status: Tech On Site Feb 20, 4:14 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 14
🚗
▶
2 3x Travel Added Feb 20, 4:51 PM
3x Travel Added → Status: Completed
✔️
Status: Completed by Craig Walker
From: Tech On Site
To: Completed
Duration in Previous: 37m
🏁
Status: Closed by Craig Walker Feb 20, 6:06 PM
From: Completed
To: Closed
Duration in Previous: 1h 14m
⚠️ 6.3 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 4:28 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 10h
📨
▶
2 Status: Invoice Pending Mar 2, 5:48 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255293

Bottlenecks

Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 6.1 business days (threshold: 1.0 business days)
Exceeded by 5.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Craig Walker
Scheduled
Feb 20, 4:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-255293

Work Details (5)

Name Type Status Qty Amount Date
WL-03114319 Labor Open 0.5 $0.00 Feb 20, 4:16 PM
WL-03114320 Travel Open 14 $0.00 Feb 20, 4:16 PM
WL-03114395 Travel Open 27 $0.00 Feb 20, 4:51 PM
WL-03114396 Labor Open 0.75 $0.00 Feb 20, 4:51 PM
WL-03114397 Labor Open 1 $0.00 Feb 20, 4:51 PM

Details