Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01331104 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 505 — 1625 Pleasant Hill Road, Suite 200, Duluth GA, 30096

Jan 6, 2026 → Jan 29, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 30)
⏸ 9d excluded (parts wait + holding)
✓ SLA Met
Holding 9.6d (excluded)
Coordinators 9.9d
Billing 0.1d
✓ SLA Met
Holding (excluded from total)
9.6 days
Coordinators
9.9 days
Over SLA
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 30, 2026 (335 days early)
📅
18.2 days Total Age
⏱️
9.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 9.9 days stuck in "Scheduled"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
8.0d
Assigned
0.0d / 0.5d SLA
Scheduled
9.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos
🔍 Technician Findings
Kiosk online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01331104
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Jan 16, 4:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 9d 6h
🗓️
▶
2 Status: Scheduled Jan 16, 4:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-22T14:00:00.000+0000
⏳ 1.9 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 19, 4:00 PM
Scheduled For: 2026-01-29T14:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
2 4x Labor Added Jan 29, 11:38 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 7h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 5:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 24m
📨
▶
2 Status: Invoice Pending Jan 30, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 1.8 business days
🧾
Invoice Created Feb 2, 8:37 AM
Invoice Number: SM-252722

Bottlenecks

Scheduled
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Jan 29, 9:00 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-252722

Work Details (4)

Name Type Status Qty Amount Date
WL-03084436 Labor Open 0.5 $0.00 Jan 29, 11:38 PM
WL-03084437 Labor Open 1 $0.00 Jan 29, 11:38 PM
WL-03084438 Expenses Open 1 $0.00 Jan 29, 11:38 PM
WL-03084439 Travel Open 12 $0.00 Jan 29, 11:38 PM

Details