Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (9 biz days late)
Active: 26 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 8, 2026
1 business day (not counted)
5d
▶ Clock Running
Status: Assigned
Jan 8 → Jan 15, 2026
5 business days (counted)
Running total: 6 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Jan 15 → Feb 13, 2026
20 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 26 of ? biz days used
Created: Jan 6, 2026Completed: Feb 14, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 8
Ready for Release
⏸ Paused
1
—
Jan 8 → Jan 15
Assigned
▶ Running
5
6
Jan 15 → Feb 13
Scheduled
▶ Running
20
26
Feb 13 → Feb 14
Tech On Site
▶ Running
0
26
Holding3.6d (excluded)
Coordinators26.1d
Field Work0.7d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
3.6 days
Coordinators
26.1 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Feb 14, 2026 (320 days early)
📅
27.6 daysTotal Age
⏱️
20.7d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
29.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay20.7 days stuck in "Scheduled"
⏱️
Total Delay29.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
2.0d
Assigned
5.3d / 0.5d SLA
Scheduled
20.7d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
6.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
2/13 Jason - PM Complete - Located the unit. Found the machine was online and fully operational upon arrival. Cleaned the unit and tested the devices with the combined calibrator tool and weight. All tests passed. Performed post service tests. All tests passed. Placed unit back into service.
🔍Technician Findings
Found the machine was online and fully operational upon arrival.
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf