Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01331384 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Sam's Club #4874 — 69630 Stirling Blvd, Covington LA, 70433

Jan 6, 2026 → Feb 13, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 14)
⏸ 1d excluded (parts wait + holding)
✗ SLA Missed (13d late)
Holding 3.6d (excluded)
Coordinators 27.1d
Field Work 0.7d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
3.6 days
Coordinators
27.1 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
28.6 days Total Age
⏱️
21.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
31.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 21.7 days stuck in "Scheduled"
⏱️
Total Delay 31.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
2.0d
Assigned
5.3d / 0.5d SLA
Scheduled
21.7d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
7.8d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/13 Jason - PM Complete - Located the unit. Found the machine was online and fully operational upon arrival. Cleaned the unit and tested the devices with the combined calibrator tool and weight. All tests passed. Performed post service tests. All tests passed. Placed unit back into service.
🔍 Technician Findings
Found the machine was online and fully operational upon arrival.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01331384
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 49m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 8, 4:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 1d 6h
⚠️ 5.9 business days
🗓️
▶
2 Status: Scheduled Jan 15, 1:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-29T19:45:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 26, 9:30 AM
Scheduled For: 2026-02-03T19:45:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 3, 2:51 PM
Scheduled For: 2026-02-12T20:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 10, 9:04 AM
Scheduled For: 2026-02-12T21:00:00.000+0000, 2026-02-12T22:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Feb 10, 10:44 AM
Scheduled For: 2026-02-13T18:30:00.000+0000, 2026-02-13T19:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jason Cunningham Feb 13, 1:41 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 29d 0h
⏱️
▶
2 5x Labor Added Feb 13, 7:07 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 26m, 0m
⚠️ 7.8 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 1:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11d 6h
📨
▶
2 Status: Invoice Pending Feb 25, 2:11 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254825

Bottlenecks

Assigned
Duration: 5.3 business days (threshold: 4.0 business hours)
Exceeded by 4.8 business days
Scheduled
Duration: 21.7 business days (threshold: 2.0 business days)
Exceeded by 19.7 business days
Closed
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jason Cunningham
Scheduled
Feb 13, 2:00 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-254825

Work Details (5)

Name Type Status Qty Amount Date
WL-03105870 Labor Open 0.25 $0.00 Feb 13, 7:07 PM
WL-03105871 Labor Open 1 $0.00 Feb 13, 7:07 PM
WL-03105872 Labor Open 1.75 $0.00 Feb 13, 7:07 PM
WL-03105873 Travel Open 3 $0.00 Feb 13, 7:07 PM
WL-03105874 Travel Open 87 $0.00 Feb 13, 7:07 PM

Details