Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01331449 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Stop&Shop 523 — 475 Route 17M, Monroe NY, 10950

Jan 6, 2026 → Feb 4, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 4)
⏸ 27d excluded (parts wait + holding)
✗ SLA Missed
Holding 21.6d (excluded)
Coordinators 1.4d
Field Work 1.0d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
21.6 days
Coordinators
1.4 days
Field Work
1.0 days
Billing
0.1 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 4, 2026 (330 days early)
📅
21.6 days Total Age
⏱️
20.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 20.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
20.0d
Scheduled
1.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.5.26 hshaw - missing picture showing SN#

🔧 Work Performed
Technician Findings upon arrival: Unit is due for PM. Unit is operational. What caused the issue: WO for PM required Actions Taken/Work Performed: Performed testing & PM maintenance Final Resolution: All Functions are Working as Intended Returned unit to service
🔍 Technician Findings
Technician Findings upon arrival: Unit is due for PM. Unit is operational. What caused the issue: WO for PM required Actions Taken/Work Performed: Performed testing & PM maintenance Final Resolution : All Functions are Working as Intended Returned unit to service
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01331449
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
🚨 20.0 business days
👷
▶
3 Technician Assigned Feb 3, 3:35 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 27d 5h, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-04T14:00:00.000+0000
🔧
Status: Tech On Site by Christopher Carroll Feb 4, 8:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17h 4m
💵
▶
3 2x Expenses Added Feb 4, 6:23 PM
2x Expenses Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 2.5, 1
✔️
Status: Completed by Christopher Carroll
From: Tech On Site
To: Completed
Duration in Previous: 9h 46m
🏁
Status: Closed by Christopher Carroll Feb 4, 6:31 PM
From: Completed
To: Closed
Duration in Previous: 2m
✏️
Status: WO Correction Needed by Hannah Shaw Feb 5, 3:42 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 21h 11m
📄
Status: Ready to Bill by Hannah Shaw Feb 5, 3:54 PM
From: WO Correction Needed
To: Ready to Bill
Duration in Previous: 11m
📨
▶
2 Status: Invoice Pending Feb 5, 4:31 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.9 business days
🧾
Invoice Created Feb 9, 8:49 AM
Invoice Number: SM-253107

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
Feb 4, 9:00 AM
Created
Jan 6, 2:14 PM
Invoice #
SM-253107

Work Details (4)

Name Type Status Qty Amount Date
WL-03091933 Expenses Open 1 $0.00 Feb 4, 6:23 PM
WL-03091935 Travel Open 108 $0.00 Feb 4, 6:23 PM
WL-03091948 Labor Open 2.5 $0.00 Feb 4, 6:25 PM
WL-03091949 Labor Open 1 $0.00 Feb 4, 6:25 PM

Details