Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01331532 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1311 — 2201 North University Drive, Coral Springs FL, 33071

Jan 6, 2026 → Feb 13, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 13)
⏸ 9d excluded (parts wait + holding)
✗ SLA Missed (5d late)
Holding 9.6d (excluded)
Coordinators 20.4d
Field Work 0.3d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
9.6 days
Coordinators
20.4 days
Over SLA
Field Work
0.3 days
Billing
0.2 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
28.6 days Total Age
⏱️
20.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
25.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 20.3 days stuck in "Scheduled"
⏱️
Total Delay 25.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
8.0d
Assigned
0.1d / 0.5d SLA
Scheduled
20.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
7.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk but AD Monitor lamp out
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Merge KMY Kiosk

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01331532
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Jan 16, 3:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 9d 5h
🗓️
▶
2 Status: Scheduled Jan 16, 4:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-28T18:30:00.000+0000
⚠️ 5.9 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 23, 4:58 PM
Scheduled For: 2026-02-09T18:30:00.000+0000
⚠️ 8.9 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 4, 4:36 PM
Scheduled For: 2026-02-12T18:30:00.000+0000
⚠️ 6.9 business days
📅
Dispatch Scheduled by Abby Jinerson Feb 12, 4:41 PM
Scheduled For: 2026-02-13T18:30:00.000+0000
🔧
Status: Tech On Site by Rob Rivera Feb 13, 4:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 23h
✔️
Status: Completed by Rob Rivera Feb 13, 5:52 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 28m
⏱️
▶
2 3x Labor Added Feb 13, 8:08 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 2h 20m
⚠️ 7.6 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 12:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11d 4h
📨
Status: Invoice Pending by Hannah Shaw Feb 25, 2:10 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 18m, 0m
🧾
Invoice Created Feb 25, 3:48 PM
Invoice Number: SM-254825

Bottlenecks

Scheduled
Duration: 20.3 business days (threshold: 2.0 business days)
Exceeded by 18.3 business days
Closed
Duration: 7.7 business days (threshold: 1.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Feb 13, 1:30 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-254825

Work Details (3)

Name Type Status Qty Amount Date
WL-03105932 Labor Open 1.5 $0.00 Feb 13, 8:08 PM
WL-03105933 Labor Open 1 $0.00 Feb 13, 8:08 PM
WL-03105934 Travel Open 29 $0.00 Feb 13, 8:08 PM

Details