Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01331660 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Giant Pharmacy 301 — 13781 Connecticutt Avenue, Silver Springs MD, 20906

Jan 6, 2026 → Jan 30, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 30)
⏸ 20d excluded (parts wait + holding)
✗ SLA Missed
Holding 16.6d (excluded)
Coordinators 2.4d
Field Work 1.2d
Billing 1.9d
✗ SLA Missed
Holding (excluded from total)
16.6 days
Coordinators
2.4 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
1.9 days
Created: Jan 6, 2026 Due: Dec 31, 2026 Completed: Jan 30, 2026 (335 days early)
📅
18.4 days Total Age
⏱️
15.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 15.0 days stuck in "Ready for Release"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
15.0d
Assigned
0.0d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
1.2d / 1.0d SLA
WO Correction Needed
1.2d
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.30.26 hshaw - missing Travel to Site Labor hour

🔧 Work Performed
Performed a PM on kiosk
🔍 Technician Findings
higi fully functional needs screws for BP cuff
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄 Description
Higi Station WI-FI

Timeline

📋
Work Order Created Jan 6, 2:14 PM
Work Order: WO-01331660
Type: Preventive Maintenance
Priority: PSM
✅
Status: Ready for Release by Stephanie Ramen Jan 7, 10:03 AM
From: On Hold
To: Ready for Release
Duration in Previous: 19h 48m
🚨 15.0 business days
👷
▶
4 Status: Assigned Jan 27, 4:05 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Maximilian Tucker
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-29T19:15:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Maximilian Tucker Jan 29, 4:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 0h
🚗
2x Travel Added Jan 29, 11:41 PM
Type: Travel
Status: Open
Qty: 150, 6
✔️
Status: Completed by Maximilian Tucker Jan 30, 1:50 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 29m, 0m
✏️
Status: WO Correction Needed by Hannah Shaw Jan 30, 5:20 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 15h 30m
⏳ 1.8 business days
⏱️
▶
2 3x Labor Added Feb 2, 8:18 AM
3x Labor Added → Status: Closed
🏁
Status: Closed by Matthew Bateman
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 14h
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 10:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 57m
📨
▶
3 Status: Invoice Pending Feb 2, 3:37 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-252826

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 2.9 business hours
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Maximilian Tucker
Scheduled
Jan 29, 2:15 PM
Created
Jan 6, 2:14 PM
Invoice #
SM-252826

Work Details (5)

Name Type Status Qty Amount Date
WL-03084451 Travel Open 150 $0.00 Jan 29, 11:41 PM
WL-03084452 Travel Open 6 $0.00 Jan 29, 11:41 PM
WL-03087588 Labor Open 0.33333333333333 $0.00 Feb 2, 8:18 AM
WL-03087589 Labor Open 1 $0.00 Feb 2, 8:18 AM
WL-03087590 Labor Open 3.5 $0.00 Feb 2, 8:18 AM

Details