Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 17 biz days
Paused: 14 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Jan 28, 2026
14 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 2 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 20, 2026
15 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 21, 2026
0 business days (counted)
Running total: 17 of ? biz days used
Created: Jan 6, 2026Completed: Feb 21, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 6 → Jan 7
Created
▶ Running
1
1
Jan 7 → Jan 28
Ready for Release
⏸ Paused
14
—
Jan 28 → Jan 28
Assigned
▶ Running
0
1
Jan 28 → Jan 29
Scheduled
▶ Running
1
2
Jan 29 → Jan 29
Entered
▶ Running
0
2
Jan 29 → Jan 29
Ready for Scheduling
▶ Running
0
2
Jan 29 → Jan 29
Assigned
▶ Running
0
2
Jan 29 → Feb 20
Scheduled
▶ Running
15
17
Feb 20 → Feb 21
Tech On Site
▶ Running
0
17
Holding16.6d (excluded)
Coordinators17.5d
Field Work0.2d
Billing0.1d
✗ SLA Missed
Holding(excluded from total)
16.6 days
Coordinators
17.5 days
Over SLA
Field Work
0.2 days
Billing
0.1 days
Created: Jan 6, 2026
Due: Dec 31, 2026
Completed: Feb 21, 2026 (313 days early)
📅
31.6 daysTotal Age
⏱️
15.5d in ScheduledLongest Stage
🔄
9 transitionsStatus Changes
⚠️
18.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 219 days old
🚨
Primary Delay15.5 days stuck in "Scheduled"
⏱️
Total Delay18.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
1.6d
Ready for Release
15.0d
Assigned
0.0d / 0.5d SLA
Scheduled
17.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Performed PM on higi kiosk
🔍Technician Findings
Higi is online and operational upon arrival
⚠️Problem Description
Please Perform a PM on this Kiosk and attach all required photos from the PM Checklist
Note this is a Non-retail account and requires a call to schedule. Please navigate to the location page for contact details
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf