Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01332932 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 6, 2026 → Jan 16, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 13, 2026
🕐 Clock stopped: Completed (Jan 16)
⏸ 7d excluded (parts wait + holding)
✗ SLA Missed
Material Management 6.0d
Coordinators 4.5d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Material Management
6.0 days
Over SLA
Coordinators
4.5 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 6, 2026 Due: Jan 13, 2026 Completed: Jan 16, 2026 (2 days late)
📅
8.6 days Total Age
⏱️
6.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
5.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 6.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.6d / 0.5d SLA
Awaiting Parts
6.0d / 3.0d SLA
Reschedule
2.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.8.26 PO received

🔧 Work Performed
foot sensor coil cable replaced
🔍 Technician Findings
foot sensor coil cable shorted needs to be replaced
⚠️ Problem Description
foot sensor coil cable shorted needs to be replaced
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 6, 2:23 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
📦
▶
2 Parts Requested Jan 7, 8:54 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Assigned
To: Awaiting Parts
Duration in Previous: 18h 31m
⚠️ 6.0 business days
🔩
▶
2 2x Parts Added Jan 14, 11:40 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittany Davis
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 2h
⏳ 2.0 business days
⏱️
Labor Added Jan 15, 5:43 PM
Type: Labor
Status: Open
Qty: 5
⏳ 1.8 business days
✔️
Status: Completed by Yves Dessin Jan 16, 6:26 PM
From: Reschedule
To: Completed
Duration in Previous: 2d 6h
🏁
Status: Closed by Yves Dessin Jan 16, 6:38 PM
From: Completed
To: Closed
Duration in Previous: 12m
⏳ 1.7 business days
📄
▶
2 Status: Ready to Bill Jan 19, 11:23 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 20, 8:00 AM
Invoice Number: SM-251617

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.3 business hours
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

📦
Parts Order 00087757
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 6, 2:23 PM
Invoice #
SM-251617

Work Details (3)

Name Type Status Qty Amount Date
WL-03064586 Parts Open 1 $95.30 Jan 14, 11:40 AM
WL-03064587 Expenses Open 1 $0.00 Jan 14, 11:40 AM
WL-03066959 Labor Open 5 $475.00 Jan 15, 5:43 PM

Details