Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01332980 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 6, 2026 → Jan 7, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 7)
✓ SLA Met (22d early)
Dispatch 0.0d
Coordinators 1.4d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Over SLA
Billing
0.0 days
Created: Jan 6, 2026 Due: Jan 30, 2026 Completed: Jan 7, 2026 (23 days early)
📅
1.4 days Total Age
⏱️
1.3d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 128 days old
🚨
Primary Delay 1.3 days stuck in "Assigned"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Closed
0.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM due
⚠️ Problem Description
Joe Evans: Jan PM
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jan 6, 4:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 6, 4:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5m
⏱️
3x Labor Added Jan 7, 10:00 AM
Type: Labor
Status: Open
Qty: 0.75, 0.5
✔️
Status: Completed by Joe Evans Jan 7, 10:16 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 18h 2m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 7, 3:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5h 16m
📨
Status: Invoice Pending by Hannah Shaw Jan 7, 3:42 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8m, 0m
⏳ 3.0 business days
🧾
Invoice Created Jan 11, 11:26 AM
Invoice Number: SM-250715

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 6, 4:08 PM
Invoice #
SM-250715

Work Details (3)

Name Type Status Qty Amount Date
WL-03056002 Labor Open 0.75 $0.00 Jan 7, 10:00 AM
WL-03056003 Labor Open 0.5 $0.00 Jan 7, 10:00 AM
WL-03056004 Labor Open 0.5 $0.00 Jan 7, 10:00 AM

Details