Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333073 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Jackson Memorial Hospital — 1611 NW 12th Ave, Miami FL, 33136

Jan 7, 2026 → May 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (65 biz days late)
Active: 82 biz days
🕐 Clock stopped: Invoiced (May 5, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
82d
▶ Clock Running
Status: Scheduled
Jan 7 → May 5, 2026
82 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Closed
May 5 → May 5, 2026
0 business days (counted)
Running total: 82 of ? biz days used
Created: Jan 7, 2026 Invoiced: May 5, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Scheduled ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → May 5 Scheduled ▶ Running 82 82
May 5 → May 5 Closed ▶ Running 0 82
Coordinators 83.1d
Billing 2.4d
✗ SLA Missed
Coordinators
83.1 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 7, 2026 Due: Dec 31, 2026 Completed: May 5, 2026 (240 days early)
📅
83.0 days Total Age
⏱️
83.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
83.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay 83.0 days stuck in "Scheduled"
⏱️
Total Delay 83.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
83.0d / 2.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/5/2025 1622 CM ack msg ; LM w/AMa, DR, NN; AMa decline; DR decline; 1/6/2026 LM w/MJ, TK, AMa, ES, AF, AP, AL ; 1837 LM w/Joey re NAR; 2004 AP avail; 2010 LM w/Joey re cnfm; 1/7/26 0758 Joey cnfm; ack cnfm, LM w/AP; 0948 AP ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 7, 9:40 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Jan 7, 10:16 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Angela Pettus
🚨 77.0 business days
💵
Expenses Added Apr 27, 4:09 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kim Witt May 4, 6:20 PM
Scheduled For: 2026-04-30T12:00:00.000+0000
🏁
Status: Closed by Caitlin Mcgee May 5, 3:01 PM
From: Scheduled
To: Closed
Duration in Previous: 118d 3h
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 0h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 12m
💰
▶
2 Status: Invoiced May 8, 4:39 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261506

Bottlenecks

Scheduled
Duration: 83.0 business days (threshold: 2.0 business days)
Exceeded by 81.0 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Apr 30, 8:00 AM
Created
Jan 7, 9:40 AM
Invoice #
SM-261506

Work Details (1)

Name Type Status Qty Amount Date
WL-03202586 Expenses Open 1 $78.00 Apr 27, 4:09 PM

Details