TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 BNSF — 1631 WEST 33RD PLACE, TULSA OK, 74107
Jan 7, 2026 → Apr 22, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 64 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸64d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 9, 2026
64 business days (not counted)
8d
▶ Clock Running
Status: Assigned
Apr 9 → Apr 21, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 21 → Apr 22, 2026
1 business day (counted)
Running total: 9 of ? biz days used
Created: Jan 7, 2026Completed: Apr 22, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Jan 7
Assigned
▶ Running
0
0
Jan 7 → Apr 9
Ready for Release
⏸ Paused
64
—
Apr 9 → Apr 21
Assigned
▶ Running
8
8
Apr 21 → Apr 21
Scheduled
▶ Running
0
8
Apr 21 → Apr 22
Tech On Site
▶ Running
1
9
Dispatch0.3d
Holding64.3d (excluded)
Coordinators9.5d
Field Work1.9d
Billing0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
64.3 days
Coordinators
9.5 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
0.0 days
Created: Jan 7, 2026
Due: May 31, 2026
Completed: Apr 22, 2026 (39 days early)
📅
74.0 daysTotal Age
⏱️
64.3d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
9.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay64.3 days stuck in "Ready for Release"
⏱️
Total Delay9.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
9.3d / 0.5d SLA
Ready for Release
64.3d
Scheduled
0.2d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/21 KKelch- FSE scheduled directly with the site
4/15 KKelch called Carter to schedule for 4/20 at 12:30 pm. Left VM.
🔧Work Performed
I arrived on location found said unit. I then removed the screws to the back panel I the did procedure to put unit in service mode buy flipping the dip switch one to go in service unit would not go into service mode on display no Lo Op on screen failed unit due to not being able to place unit in service mode advised customer point of contact Cristian Clarkson that unit was failed and new L assembly would need to be replaced unit was place in service but unit is not accurate when I tested my BP on the unit.
🔍Technician Findings
Counter# 135,315.
PM of unit
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
90550, BP Monitor, Front Facing Ad Display
📋
Outbound to +19012683158
Completed Apr 15, 2026
4/15 KKelch called Carter to schedule for 4/20 at 12:30 pm. Left VM.
Work Order: WO-01333865
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: BNSF
Address: 1631 WEST 33RD PLACE, TULSA, OK 74107
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-07
Serial #: 550-016813
Contact Name: Carter Tuggle
Contact Phone: (901) 268-3158
Contact Email:
Due Da