Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 41 biz days
Paused: 71 biz days
🕐 Clock stopped: Canceled (Jun 17, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸71d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 20, 2026
71 business days (not counted)
▶ Clock Running
Status: Entered
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: On Hold
Apr 20 → Jun 8, 2026
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 8 → Jun 15, 2026
5 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 15 → Jun 16, 2026
1 business day (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Canceled
Jun 16 → Jun 16, 2026
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jun 16 → Jun 17, 2026
1 business day (counted)
Running total: 41 of ? biz days used
Created: Jan 7, 2026Canceled: Jun 17, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Jan 7
Assigned
▶ Running
0
0
Jan 7 → Apr 20
Ready for Release
⏸ Paused
71
—
Apr 20 → Apr 20
Entered
▶ Running
0
0
Apr 20 → Jun 8
On Hold
▶ Running
34
34
Jun 8 → Jun 15
Ready for Scheduling
▶ Running
5
39
Jun 15 → Jun 16
Assigned
▶ Running
1
40
Jun 16 → Jun 16
Canceled
▶ Running
0
40
Jun 16 → Jun 17
Ready for Scheduling
▶ Running
1
41
Dispatch0.6d
Holding105.5d (excluded)
Coordinators9.2d
✗ SLA Missed
Dispatch
0.6 days
Holding(excluded from total)
105.5 days
Coordinators
9.2 days
Over SLA
Created: Jan 7, 2026
Due: May 31, 2026
Completed: Jun 17, 2026 (16 days late)
📅
113.0 daysTotal Age
⏱️
71.3d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
6.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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At Risk - Monitor Closely
Canceled • 221 days old
🚨
Primary Delay71.3 days stuck in "Ready for Release"
⏱️
Total Delay6.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.6d / 0.5d SLA
Ready for Scheduling
7.5d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Ready for Release
71.3d
On Hold
34.2d
Canceled
0.1d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/16/2026 Sramen - wo's were placed back into RFS. Chatter sent to CBakkemo for instruction on how to proceed with 2 PM wos for the same component.
6/16/2026 Sramen - Duplicate of 1380606
6-16-26 JK The telephone number provided goes to a voice messaging system. Need a different number to contact customer.
06/08 Updated POC. Please schedule
4-20-26 JK Tried calling to schedule visit. Phone number doesn't work.
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
90550,BP MONITOR, NO AD DISPLAY
Timeline
📋
Work Order Created Jan 7, 11:09 AM
Work Order:WO-01333866
Type:Preventive Maintenance
Priority:PSM
📅
Status: Ready for Scheduling by Jessica FoleyJan 7, 1:34 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:2h 25m
👷
▶
2
Technician Assigned Jan 7, 1:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:16m
✅
Status: Ready for Release by Allison BelyeaJan 7, 4:36 PM
From:Assigned
To:Ready for Release
Duration in Previous:2h 44m
🚨71.9 business days
🆕
Status: Entered by Charles RamenApr 20, 4:04 PM
From:Ready for Release
To:Entered
Duration in Previous:102d 22h
⏸️
Status: On Hold by Charles RamenApr 20, 6:22 PM
From:Entered
To:On Hold
Duration in Previous:2h 17m
🚨34.7 business days
📅
Status: Ready for Scheduling by Chris BakkemoJun 8, 12:25 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:48d 18h
⚠️6.0 business days
👷
▶
2
Technician Assigned Jun 15, 4:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:7d 4h
🚫
Status: Canceled by Stephanie RamenJun 16, 3:00 PM
From:Assigned
To:Canceled
Duration in Previous:22h 30m
📅
Status: Ready for Scheduling by Chris BakkemoJun 16, 4:09 PM
From:Canceled
To:Ready for Scheduling
Duration in Previous:1h 8m
🚫
Status: Canceled by Chris BakkemoJun 17, 11:46 AM
From:Ready for Scheduling
To:Canceled
Duration in Previous:19h 36m
Bottlenecks
Ready for Scheduling
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)