TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 BNSF — 106 NORTH 1ST STREET - ROUNDHOUSE, BELEN NM, 87002
Jan 7, 2026 → Aug 11, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 51 biz days
Paused: 98 biz days
🕐 Clock stopped: Completed (Aug 11, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸98d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 28, 2026
98 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 28 → Jun 8, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 8 → Jun 22, 2026
9 business days (counted)
Running total: 16 of ? biz days used
29d
▶ Clock Running
Status: Ready for Scheduling
Jun 22 → Aug 3, 2026
29 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 3 → Aug 3, 2026
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 3 → Aug 11, 2026
6 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 11 → Aug 11, 2026
0 business days (counted)
Running total: 51 of ? biz days used
Created: Jan 7, 2026Completed: Aug 11, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → May 28
Ready for Release
⏸ Paused
98
—
May 28 → Jun 8
Ready for Scheduling
▶ Running
7
7
Jun 8 → Jun 22
Assigned
▶ Running
9
16
Jun 22 → Aug 3
Ready for Scheduling
▶ Running
29
45
Aug 3 → Aug 3
Assigned
▶ Running
0
45
Aug 3 → Aug 11
Scheduled
▶ Running
6
51
Aug 11 → Aug 11
Tech On Site
▶ Running
0
51
Dispatch0.3d
Holding97.6d (excluded)
Coordinators55.0d
Field Work0.5d
Billing0.1d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
97.6 days
Coordinators
55.0 days
Over SLA
Field Work
0.5 days
Billing
0.1 days
Created: Jan 7, 2026
Due: Jun 30, 2026
Completed: Aug 11, 2026 (41 days late)
📅
150.0 daysTotal Age
⏱️
97.6d in Ready for ReleaseLongest Stage
🔄
13 transitionsStatus Changes
⚠️
50.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay97.6 days stuck in "Ready for Release"
⏱️
Total Delay50.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
38.3d / 1.0d SLA
Ready for Release
97.6d
Assigned
10.0d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
6/29/26 RBerry-Sent email to tech sup/FOD to discuss how this WO will be covered.
6/29/26 RBerry- Spoke with Andrea, states that calling ahead to schedule is not needed. Tech can come onsite any day Mon-Fri 7AM-3:30PM. Building is secure but tech will just need to knock. Will schedule once we have a plan for this area.
🔧Work Performed
Pm completed
🔍Technician Findings
Pm needed
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
90550,BP MONITOR, NO AD DISPLAY
📋
Outbound to +15058644997
Completed Jun 29, 2026
6/29/26 RBerry- Spoke with Andrea, states that calling ahead to schedule is not needed. Tech can come onsite any day Mon-Fri 7AM-3:30PM. Building is secure but tech will just need to knock. Will schedule once we have a plan for this area.
Work Order: WO-01333867
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: BNSF
Address: 106 NORTH 1ST STREET - ROUNDHOUSE, BELEN, NM 87002
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550
Serial #: 550-013665
Contact Name:
Contact Phone: 505-864-4997
Contact Email:
Due Date: