TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 B/C B/S of Michigan — 86 Monroe Center, Grand Rapids MI, 49503
Jan 7, 2026 → Apr 21, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 69 biz days
🕐 Clock stopped: Tech Off Site (Apr 21, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸69d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 16, 2026
69 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 16 → Apr 20, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 20 → Apr 21, 2026
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 21 → Apr 21, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 7, 2026Tech Off Site: Apr 21, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 16
Ready for Release
⏸ Paused
69
—
Apr 16 → Apr 20
Assigned
▶ Running
2
2
Apr 20 → Apr 21
Scheduled
▶ Running
1
3
Apr 21 → Apr 21
Tech On Site
▶ Running
0
3
Dispatch0.3d
Holding69.3d (excluded)
Coordinators4.8d
Field Work1.0d
Billing0.1d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
69.3 days
Coordinators
4.8 days
Over SLA
Field Work
1.0 days
Billing
0.1 days
Created: Jan 7, 2026
Due: Jun 30, 2026
Completed: Apr 22, 2026 (69 days early)
📅
73.2 daysTotal Age
⏱️
69.3d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
2.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay69.3 days stuck in "Ready for Release"
⏱️
Total Delay2.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Ready for Release
69.3d
Assigned
3.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Performed PM on unit per service bulletin successfully.
🔍Technician Findings
Unit working upon arrival.
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
Model, LC500
📅
WO-01333868 - Preventive Maintenance - DD: 6/30/2026 - - LC500 - Grand Rapids - B/C B/S of Michigan
Apr 21, 2026 2:00pm – 3:00pm
Work Order: WO-01333868
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: B/C B/S of Michigan
Address: 86 Monroe Center, Grand Rapids, MI 49503
Manufacturer: Merge SH Holdings, Inc.
Model #: LC500
Serial #: 500-001506
Contact Name:
Contact Phone:
Contact Email: mryan@bcbsm.com
Due