Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333869 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • P4

📍 BNSF — 111 1ST STREET, ALLIANCE NE, 69301

Jan 7, 2026 → Present

🔴 Behind
P4
SLA Clock
4 business days from creation · Target: Jan 13, 2026
⚠ 53 biz days overdue
Active: 57 biz days
Paused: 95 biz days
Budget: 4 biz days
SLA Target
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 12, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Jan 12 → May 28, 2026
95 business days (not counted)
16d
▶ Clock Running
Status: Ready for Scheduling
May 28 → Jun 22, 2026
16 business days (counted)
Running total: 19 of 4 biz days used
▶ Clock Running
Status: Assigned
Jun 22 → Jun 22, 2026
0 business days (counted)
Running total: 19 of 4 biz days used
▶ Clock Running
Status: Entered
Jun 22 → Jun 22, 2026
0 business days (counted)
Running total: 19 of 4 biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 22 → Jun 22, 2026
0 business days (not counted)
36d
▶ Clock Running
Status: Ready for Scheduling
Jun 22 → Aug 12, 2026
36 business days (counted)
Running total: 55 of 4 biz days used
▶ Clock Running
Status: Assigned
Aug 12 → Aug 12, 2026
0 business days (counted)
Running total: 55 of 4 biz days used
▶ Clock Running
Status: Scheduled
Aug 12 → Aug 16, 2026
2 business days (counted)
Running total: 57 of 4 biz days used
Created: Jan 7, 2026 Today
Business Days Used 57 / 4
0 4d budget +53d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0 / 4
Jan 7 → Jan 12 Ready for Scheduling ▶ Running 3 3 / 4
Jan 12 → May 28 Ready for Release ⏸ Paused 95 —
May 28 → Jun 22 Ready for Scheduling ▶ Running 16 19 / 4
Jun 22 → Jun 22 Assigned ▶ Running 0 19 / 4
Jun 22 → Jun 22 Entered ▶ Running 0 19 / 4
Jun 22 → Jun 22 Ready for Release ⏸ Paused 0 —
Jun 22 → Aug 12 Ready for Scheduling ▶ Running 36 55 / 4
Aug 12 → Aug 12 Assigned ▶ Running 0 55 / 4
Aug 12 → Aug 16 Scheduled ▶ Running 2 57 / 4
Dispatch 0.3d
Holding 94.4d (excluded)
Coordinators 57.7d
⚠ Overdue
Dispatch
0.3 days
Holding (excluded from total)
94.4 days
Coordinators
57.7 days
Over SLA
Created: Jan 7, 2026 Due: Jun 30, 2026 (47 days overdue)
📅
153.0 days Total Age
⏱️
94.4d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
54.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 221 days old
🚨
Primary Delay 94.4 days stuck in "Ready for Release"
⏱️
Total Delay 54.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
57.6d / 1.0d SLA
Ready for Release
94.4d
Assigned
0.1d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/12 KKelch called Dawn to schedule for 8/17 at 12 pm. Customer confirmed. Call logged on WO-01334321


8/12 KKelch received approval from CDempsey. Please see notes and attachments for approval.


8/12 KKelch sent approvals form to POD chat to use BHeinz for coverage the week of 8/17.


6/29/26 RBerry-Sent email to tech sup/FOD to discuss how this WO will be covered.


6/29/26 RBerry- Called 308-763-2607. No answer. Left message to discuss scheduling. Will need to discuss with tech sup/FOD on who will be covering this WO and when. 


1/12/2026 Sramen - adjusted due date to June 2026. Last PM was completed 6/20/2025. Placed into RFR


1/9/26 RBerry- Chattered:

@[Allison Belyea]​ here is another one. This was completed in July 2025. Thank you!

⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a non-retail location and an appointment must be coordinated in advance. If the technician or scheduler is unable to make contact with the onsite point of contact, they must notify Texas Medical Screening before departing the site. TMS may be able to provide an alternate contact or additional site access information. Primary TMS Contact: James Williams Phone: 726-202-3465. All contact attempts must be logged on the work order, including who was contacted, the date and time of the attempt, the phone number called, and the outcome of the communication attempt.
📄 Description
90550, BP Monitor, Front Facing Ad Display

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333869
Type: Preventive Maintenance
Priority: P4
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
⏳ 4.0 business days
✅
Status: Ready for Release by Stephanie Ramen Jan 12, 6:25 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 5d 4h
🚨 94.7 business days
📅
Status: Ready for Scheduling by Rhea Berry May 27, 10:21 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 135d 2h
🚨 17.2 business days
👷
▶
2 Status: Assigned Jun 22, 11:51 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Darrell Hendrix
🆕
Status: Entered by Kaitlyn Kelch Jun 22, 12:18 PM
From: Assigned, Entered
To: Entered, Ready for Release
Duration in Previous: 26m, 0m
📅
Status: Ready for Scheduling by Rhea Berry Jun 22, 12:31 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 13m
🚨 37.0 business days
👷
▶
3 Technician Assigned Aug 12, 11:09 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 50d 22h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-08-17T18:30:00.000+0000, 2026-08-17T18:00:00.000+0000

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Ready for Scheduling
Duration: 36.9 business days (threshold: 1.0 business days)
Exceeded by 35.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Ben Heinz
Scheduled
Aug 17, 2:00 PM
Created
Jan 7, 11:09 AM
Invoice #
N/A

Details