TEXAS MEDICAL SCREENING •
Preventive Maintenance •
P4
📍 BNSF — 111 1ST STREET, ALLIANCE NE, 69301
Jan 7, 2026 → Aug 17, 2026
✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 13, 2026
✗ SLA Missed (54 biz days late)
Active: 58 biz days
Paused: 95 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Aug 17, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 12, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Jan 12 → May 28, 2026
95 business days (not counted)
16d
▶ Clock Running
Status: Ready for Scheduling
May 28 → Jun 22, 2026
16 business days (counted)
Running total: 19 of 4 biz days used
▶ Clock Running
Status: Assigned
Jun 22 → Jun 22, 2026
0 business days (counted)
Running total: 19 of 4 biz days used
▶ Clock Running
Status: Entered
Jun 22 → Jun 22, 2026
0 business days (counted)
Running total: 19 of 4 biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 22 → Jun 22, 2026
0 business days (not counted)
36d
▶ Clock Running
Status: Ready for Scheduling
Jun 22 → Aug 12, 2026
36 business days (counted)
Running total: 55 of 4 biz days used
▶ Clock Running
Status: Assigned
Aug 12 → Aug 12, 2026
0 business days (counted)
Running total: 55 of 4 biz days used
▶ Clock Running
Status: Scheduled
Aug 12 → Aug 17, 2026
3 business days (counted)
Running total: 58 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Aug 17 → Aug 17, 2026
0 business days (counted)
Running total: 58 of 4 biz days used
Created: Jan 7, 2026Completed: Aug 17, 2026
Business Days Used58 / 4
04d budget+54d over
Show SLA Clock Detail (11 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0 / 4
Jan 7 → Jan 12
Ready for Scheduling
▶ Running
3
3 / 4
Jan 12 → May 28
Ready for Release
⏸ Paused
95
—
May 28 → Jun 22
Ready for Scheduling
▶ Running
16
19 / 4
Jun 22 → Jun 22
Assigned
▶ Running
0
19 / 4
Jun 22 → Jun 22
Entered
▶ Running
0
19 / 4
Jun 22 → Jun 22
Ready for Release
⏸ Paused
0
—
Jun 22 → Aug 12
Ready for Scheduling
▶ Running
36
55 / 4
Aug 12 → Aug 12
Assigned
▶ Running
0
55 / 4
Aug 12 → Aug 17
Scheduled
▶ Running
3
58 / 4
Aug 17 → Aug 17
Tech On Site
▶ Running
0
58 / 4
Dispatch0.3d
Holding94.4d (excluded)
Coordinators61.7d
Field Work0.8d
Billing2.0d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
94.4 days
Coordinators
61.7 days
Over SLA
Field Work
0.8 days
Billing
2.0 days
Over SLA
Created: Jan 7, 2026
Due: Jun 30, 2026
Completed: Aug 18, 2026 (48 days late)
📅
154.0 daysTotal Age
⏱️
94.4d in Ready for ReleaseLongest Stage
🔄
12 transitionsStatus Changes
⚠️
57.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 288 days old
🚨
Primary Delay94.4 days stuck in "Ready for Release"
⏱️
Total Delay57.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
57.6d / 1.0d SLA
Ready for Release
94.4d
Assigned
0.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8/12 KKelch called Dawn to schedule for 8/17 at 12 pm. Customer confirmed. Call logged on WO-01334321
8/12 KKelch received approval from CDempsey. Please see notes and attachments for approval.
8/12 KKelch sent approvals form to POD chat to use BHeinz for coverage the week of 8/17.
6/29/26 RBerry-Sent email to tech sup/FOD to discuss how this WO will be covered.
6/29/26 RBerry- Called 308-763-2607. No answer. Left message to discuss scheduling. Will need to discuss with tech sup/FOD on who will be covering this WO and when.
1/12/2026 Sramen - adjusted due date to June 2026. Last PM was completed 6/20/2025. Placed into RFR
1/9/26 RBerry- Chattered:
@[Allison Belyea] here is another one. This was completed in July 2025. Thank you!
🔧Work Performed
17 Aug 2026 BJH: PM NOT performed.
Unit not at location
🔍Technician Findings
17 aug 2026 BJH: unit not at location
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a non-retail location and an appointment must be coordinated in advance. If the technician or scheduler is unable to make contact with the onsite point of contact, they must notify Texas Medical Screening before departing the site. TMS may be able to provide an alternate contact or additional site access information.
Primary TMS Contact: James Williams Phone: 726-202-3465. All contact attempts must be logged on the work order, including who was contacted, the date and time of the attempt, the phone number called, and the outcome of the communication attempt.
📄Description
90550, BP Monitor, Front Facing Ad Display
📋
Outbound to +13087632607
Completed Jun 29, 2026
6/29/26 RBerry- Called 308-763-2607. No answer. Left message to discuss scheduling. Will need to discuss with tech sup/FOD on who will be covering this WO and when.
Jan 9, 2026 4:04pm
@Allison Belyea here is another one. This was completed in July 2025. Thank you!
Work Order: WO-01333869
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: BNSF
Address: 111 1ST STREET, ALLIANCE, NE 69301
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-07
Serial #: 550-025611
Contact Name:
Contact Phone: 308-763-2607
Contact Email:
Due Date: 6/30/2026
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