Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333870 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 Chase Drug Store — 703 Main Ave, Washburn ND, 58577

Jan 7, 2026 → Jun 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 8 biz days
Paused: 98 biz days
🕐 Clock stopped: Completed (Jun 9, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸98d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → May 28, 2026
98 business days (not counted)
▶ Clock Running
Status: Assigned
May 28 → May 28, 2026
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
May 28 → Jun 9, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 9 → Jun 9, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 7, 2026 Completed: Jun 9, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → May 28 Ready for Release ⏸ Paused 98 —
May 28 → May 28 Assigned ▶ Running 0 0
May 28 → Jun 9 Scheduled ▶ Running 8 8
Jun 9 → Jun 9 Tech On Site ▶ Running 0 8
Dispatch 0.3d
Holding 97.7d (excluded)
Coordinators 9.4d
Field Work 0.0d
Billing 2.4d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
97.7 days
Coordinators
9.4 days
Over SLA
Field Work
0.0 days
Billing
2.4 days
Over SLA
Created: Jan 7, 2026 Due: Jul 31, 2026 Completed: Jun 9, 2026 (52 days early)
📅
107.0 days Total Age
⏱️
97.7d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
8.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 97.7 days stuck in "Ready for Release"
⏱️
Total Delay 8.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Ready for Release
97.7d
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
6/9/26 Traveled to site Found unit in working condition Completed PM Tested unit Completed checklist Closed WO
🔍 Technician Findings
Unit is plugged directly into wall outlet upon arrival Unit needed 2026 PM Serial number is 550-008800 Counter is 111590
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
90550, BP Monitor, Front Facing Ad Display

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333870
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:33 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 2h 58m
🚨 97.9 business days
👷
▶
3 Technician Assigned May 27, 11:29 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 140d 5h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-06-09T17:45:00.000+0000
📅
Dispatch Scheduled by Rhea Berry May 27, 11:34 PM
Scheduled For: 2026-06-09T19:00:00.000+0000
⚠️ 5.8 business days
📅
Dispatch Scheduled by Ronnie Salone Jun 4, 5:50 AM
Scheduled For: 2026-06-09T16:30:00.000+0000
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Jun 9, 12:02 PM
Dispatch Scheduled → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 40
📅
Dispatch Scheduled by Ronnie Salone Jun 9, 12:17 PM
Scheduled For: 2026-06-09T17:00:00.000+0000
🔧
▶
2 Status: Tech On Site Jun 9, 1:00 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
▶
2 Status: Completed Jun 9, 1:16 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Ronnie Salone
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Timothy Amburgey Jun 9, 4:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 11m
⏳ 2.9 business days
📨
Status: Invoice Pending by Hannah Shaw Jun 11, 10:35 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 18h, 0m
⏳ 2.0 business days
🧾
Invoice Created Jun 13, 12:15 AM
Invoice Number: SM-264424

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Jun 9, 1:00 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-264424

Work Details (3)

Name Type Status Qty Amount Date
WL-03253620 Labor Open 0.75 $0.00 Jun 9, 12:03 PM
WL-03253621 Travel Open 40 $0.00 Jun 9, 12:03 PM
WL-03253703 Labor Open 0.25 $0.00 Jun 9, 1:03 PM

Details