TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 Argon Medical — 1445 Flat Creek Rd, Athens TX, 75751
Jan 7, 2026 → May 29, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (59 biz days late)
Active: 76 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (May 29, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 10, 2026
23 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 1 of ? biz days used
65d
▶ Clock Running
Status: Assigned
Feb 11 → May 14, 2026
65 business days (counted)
Running total: 66 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
May 14 → May 29, 2026
10 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 29 → May 29, 2026
0 business days (counted)
Running total: 76 of ? biz days used
Created: Jan 7, 2026Completed: May 29, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Feb 10
Ready for Release
⏸ Paused
23
—
Feb 10 → Feb 11
Ready for Scheduling
▶ Running
1
1
Feb 11 → May 14
Assigned
▶ Running
65
66
May 14 → May 29
Scheduled
▶ Running
10
76
May 29 → May 29
Tech On Site
▶ Running
0
76
Dispatch0.3d
Holding23.3d (excluded)
Coordinators78.6d
Field Work0.6d
Billing0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
23.3 days
Coordinators
78.6 days
Over SLA
Field Work
0.6 days
Billing
0.0 days
Created: Jan 7, 2026
Due: Jun 30, 2026
Completed: May 29, 2026 (32 days early)
📅
100.0 daysTotal Age
⏱️
65.9d in AssignedLongest Stage
🔄
10 transitionsStatus Changes
⚠️
75.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 221 days old
🚨
Primary Delay65.9 days stuck in "Assigned"
⏱️
Total Delay75.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Ready for Release
23.3d
Assigned
65.9d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
05/12/2026 LHill-rec'd email from Bob Mann-
Yes that date is fine. You can sign in at the kiosk in the visitor entrance. You do not need a badge to go through the first door.
See logged email.
05/12/2026 LHill-sent email to Gabrielle-Could tech be onsite 05/29 between 8AM-10AM? Are there any special requirements for tech to gain access to the building.
05/05/2026 LHill-tried to send Carmen an email but it would not go through.
05/05/2026 LHill-called 430-502-9534 for Carmen. Voicemail is not set up. unable to leave a message.
4/13 KKelch called Carmen to schedule for 4/17 between 12 and 2 pm. Unable to leave VM.
4/1 KKelch logged email that it may not have been delivered.
3/30 KKelch called Carmen to schedule for 4/6 between 2 and 4 pm. Unable to leave Vm, sent email.
Missed this unit in 2025. New contact provided. Please schedule PM
🔧Work Performed
On the Unit, I completed the PM and the unit failed. Unit is not in service.
Unit is a LC-300 and does not have a cycle counter.
Contact:
Bob Mann
bob.mann@argonmedical.com
9032585451
🔍Technician Findings
Pm/ I arrived and found that the BP cuff was missing a bolt and was hanging off. I then found that the gray butty trim was cracked and coming off. The unit is about 15 points off.
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
Model 300 with Backboard
📧
Email:RE: [EXTERNAL] EMSAR Request for service at Argon Medical
Completed May 14, 2026
From: Bob.Mann@argonmedical.com
To: laura.hill@emsar.com, gabrielle.stringer@argonmedical.com, Jason.Minnick@argonmedical.com
Cc: rhea.berry@emsar.com, kaitlyn.kelch@emsar.com
Good morning Laura, Yes that date is fine. You can sign in at the kiosk in the visitor entrance. You do not need a badge to go through the first door. Thanks Bob From: Laura Hill <laura.hill@emsar.com> Sent: Tuesday, May 12, 2026 8:27 AMTo: Gabrielle Stringer <gabrielle.stringer@argonmedical.com>; Jason Minnick
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Argon Medical
Completed May 12, 2026
From: laura.hill@emsar.com
To: gabrielle.stringer@argonmedical.com, Jason.Minnick@argonmedical.com, Bob.Mann@argonmedical.com
Cc: rhea.berry@emsar.com, kaitlyn.kelch@emsar.com
To All,
Could tech be onsite 05/29 between 8AM-10AM? Are there any special requirements for tech to gain access to the building.
Thanks, Laura HillSupport Resource Planner-ASCOffice: 931-492-9697laura.hill@emsar.comwww.emsar.com The information in this e-mail is confidential and may be legally privileged; it
📧
Email: EMSAR Request for service at Argon Medical
Completed May 5, 2026
To: gabrielle.stringer@argonmedical.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Argon Medical
Body:
Hi Carmen Tragasser,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for Texas Medical Screening.
We have a service request open for preventative maintenance on your blood pressure machine, and I just need to confirm a few quick details to ensure proper scheduling:
Is the unit currently
📋
Outbound to +19036764271
Completed May 5, 2026
05/05/2026 LHill-Called 903-676-4271 for Gabrielle. LM trying to confirm contact.
📋
Outbound to +14305029534
Completed May 5, 2026
05/05/2026 LHill-called 430-502-9534 for Carmen. Voicemail is not set up. unable to leave a message.
📋
Outbound to +14305029534
Completed Apr 13, 2026
4/13 KKelch called Carmen to schedule for 4/17 between 12 and 2 pm. Unable to leave VM.
📧
Email:FWD: Undeliverable: Scheduling for WO-01333871
Completed Apr 1, 2026
From: mailer-daemon@mailerdaemon.mta.salesforce.com
To: kaitlyn.kelch@emsar.com
Hello,
Your email may not have been delivered. See the attached delivery notification.
You're getting this message because your organization elected to forward delivery status notifications for emails you send.
'
Caution: This is an external email. Please take care when clicking links or opening attachments. When in doubt, contact your IT Department (itsupport@emsar.com)
'
📧
Email: Scheduling for WO-01333871
Completed Mar 30, 2026
To: carmen.tragasser@argonmedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01333871
Body:
Good morning Carmen,
I am reaching out from EMSAR to schedule the maintenance needed for your blood pressure kiosk. Our technician, Chris, can be there on 4/6 between 2 and 4 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
D
📋
Outbound to +14305029534
Completed Mar 30, 2026
3/30 KKelch called Carmen to schedule for 4/6 between 2 and 4 pm. Unable to leave Vm, sent email.
Work Order: WO-01333871
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: Argon Medical
Address: 1445 Flat Creek Rd, Athens, TX 75751
Manufacturer:
Model #: LC300-15
Serial #: 300-002919
Contact Name: Carmen Tragasser
Contact Phone: 430-502-9534
Contact Email: carmen.tragasser@argon