Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333873 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 Medtronic Warsaw Ortho. — 2500 Silveus Crossing, Warsaw IN, 46582

Jan 7, 2026 → Feb 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Feb 10, 2026
23 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 4 of ? biz days used
Created: Jan 7, 2026 Completed: Feb 17, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Feb 10 Ready for Release ⏸ Paused 23 —
Feb 10 → Feb 11 Ready for Scheduling ▶ Running 1 1
Feb 11 → Feb 11 Assigned ▶ Running 0 1
Feb 11 → Feb 16 Scheduled ▶ Running 2 3
Feb 16 → Feb 17 Tech On Site ▶ Running 1 4
Dispatch 0.3d
Holding 23.3d (excluded)
Coordinators 4.7d
Field Work 1.0d
Billing 2.7d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
23.3 days
Coordinators
4.7 days
Over SLA
Field Work
1.0 days
Billing
2.7 days
Over SLA
Created: Jan 7, 2026 Due: Jun 30, 2026 Completed: Feb 17, 2026 (133 days early)
📅
28.0 days Total Age
⏱️
23.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 218 days old
🚨
Primary Delay 23.3 days stuck in "Ready for Release"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Ready for Release
23.3d
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
6.9d / 1.0d SLA
WO Correction Needed
0.9d
Ready to Bill
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.25.26 hshaw - clarify with tech for the correct SN#

2/11/2026 CRamen spoke with Jim 260-433-6708 and scheduled for Monday 2/16/2026 with tech arrival between 8-10am. Tech to go to back of building and ring the bell and someone will let him in. 


Missed this one in 2025. New contact provided. Please schedule PM

🔧 Work Performed
PM
🔍 Technician Findings
System online
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄 Description
LC500 full option package

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333873
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:34 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 2h 59m
🚨 23.9 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Feb 10, 4:22 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 33d 23h
👷
▶
4 Technician Assigned Feb 11, 9:06 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 16h 43m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-12T14:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-12T14:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 11, 5:09 PM
Scheduled For: 2026-02-16T14:30:00.000+0000
⏳ 2.9 business days
📅
Dispatch Scheduled by Charles Ramen Feb 13, 2:33 PM
Scheduled For: 2026-02-16T14:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 13, 2:40 PM
Scheduled For: 2026-02-16T14:30:00.000+0000
⏳ 1.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Feb 16, 12:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 3h
⏱️
5x Labor Added Feb 17, 6:00 AM
Type: Labor, Travel
Status: Open
Qty: 2.25, 1, 111, 44
✔️
Status: Completed by Vincent Nyathi Feb 17, 6:11 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 17h 46m, 0m
⚠️ 6.3 business days
✏️
Status: WO Correction Needed by Hannah Shaw Feb 25, 2:17 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 7d 20h
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 9:11 AM
From: WO Correction Needed
To: Ready to Bill
Duration in Previous: 6h 54m
📨
▶
2 Status: Invoice Pending Feb 26, 2:02 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254930

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Feb 16, 9:30 AM
Created
Jan 7, 11:09 AM
Invoice #
SM-254930

Work Details (5)

Name Type Status Qty Amount Date
WL-03108209 Labor Open 2.25 $0.00 Feb 17, 6:00 AM
WL-03108210 Labor Open 1 $0.00 Feb 17, 6:00 AM
WL-03108211 Labor Open 1 $0.00 Feb 17, 6:00 AM
WL-03108212 Travel Open 111 $0.00 Feb 17, 6:00 AM
WL-03108213 Travel Open 44 $0.00 Feb 17, 6:00 AM

Details