Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333874 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 Bridgeport Pharmacy — 978 E Main Street, Bridgeport CT, 06608

Jan 7, 2026 → Apr 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 3 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (Apr 28, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 24 → Apr 24, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 24 → Apr 28, 2026
2 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 7, 2026 Completed: Apr 28, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 23 Ready for Release ⏸ Paused 74 —
Apr 23 → Apr 23 Ready for Scheduling ▶ Running 0 0
Apr 23 → Apr 23 Assigned ▶ Running 0 0
Apr 23 → Apr 24 Scheduled ▶ Running 1 1
Apr 24 → Apr 24 Entered ▶ Running 0 1
Apr 24 → Apr 24 Assigned ▶ Running 0 1
Apr 24 → Apr 28 Scheduled ▶ Running 2 3
Dispatch 0.3d
Holding 74.3d (excluded)
Coordinators 5.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
74.3 days
Coordinators
5.2 days
Over SLA
Billing
0.0 days
Created: Jan 7, 2026 Due: Jan 31, 2026 Completed: Apr 28, 2026 (87 days late)
📅
78.0 days Total Age
⏱️
74.3d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 74.3 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Ready for Release
74.3d
Assigned
0.0d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
The customer refused PM service for this unit. Spoke with one pf the pharmacist, Mr. Kay who stated that they no longer want this unit in the store. Per Mr. Kay they already talk to the company requesting removal from the sales floor. Did not speak with the store manager, Laks Pudipoddi because he was in a meeting. PM service was not performed.
🔍 Technician Findings
The unit was tagged "out of order". Per Mr. Kay the unit is working but they just don't want it anymore in the store, and requesting removal.
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333874
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:40 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3h 5m
🚨 74.9 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Apr 23, 1:41 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 105d 20h
👷
▶
4 Technician Assigned Apr 23, 3:55 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 13m
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-30T13:00:00.000+0000
🆕
▶
3 Status: Entered Apr 24, 8:31 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Curtis Allen
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-04-28T15:30:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Apr 28, 7:44 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 0.5, 4
✔️
Status: Completed by Curtis Allen Apr 28, 7:59 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 11h, 0m
📄
▶
3 Status: Ready to Bill Apr 29, 11:11 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created May 1, 8:55 PM
Invoice Number: SM-260402

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Curtis Allen
Scheduled
Apr 28, 11:30 AM
Created
Jan 7, 11:09 AM
Invoice #
SM-260402

Work Details (3)

Name Type Status Qty Amount Date
WL-03204457 Labor Open 0.25 $0.00 Apr 28, 7:44 PM
WL-03204458 Labor Open 0.5 $0.00 Apr 28, 7:44 PM
WL-03204459 Travel Open 4 $0.00 Apr 28, 7:44 PM

Details