Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333878 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 SUEZ WATER TECHNOLOGIES — 5951 CLEARWATER DR., HOPKINS MN, 55343

Jan 7, 2026 → Apr 3, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 1 biz days
Paused: 59 biz days
🕐 Clock stopped: Invoiced (Apr 3, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 2, 2026
59 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 3, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 3 → Apr 3, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Jan 7, 2026 Invoiced: Apr 3, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 2 Ready for Release ⏸ Paused 59 —
Apr 2 → Apr 2 Assigned ▶ Running 0 0
Apr 2 → Apr 3 Scheduled ▶ Running 1 1
Apr 3 → Apr 3 Tech On Site ▶ Running 0 1
Dispatch 0.3d
Holding 59.3d (excluded)
Coordinators 1.9d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
59.3 days
Coordinators
1.9 days
Field Work
0.1 days
Billing
0.0 days
Created: Jan 7, 2026 Due: Feb 28, 2026 Completed: Apr 3, 2026 (33 days late)
📅
61.0 days Total Age
⏱️
59.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 59.3 days stuck in "Ready for Release"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Ready for Release
59.3d
Assigned
0.0d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/3/2026 CRamen spoke with Linda and scheduled for Friday 4/3/2026 with tech arrival between 12-2pm. Tech to go to Door W-1 and check in with security 


3/26/2026 CRamen left a vm for a returned call to schedule for Friday 3/27/2026 with tech arrival between 1-3pm. 952-988-6076

🔧 Work Performed
4/3/26 Traveled to site Found unit in security office Completed annual PM Tested unit Completed paperwork Closed WO
🔍 Technician Findings
Counter# 72,660. Unit needed 2026 PM
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄 Description
90550,BP MONITOR, NO AD DISPLAY

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333878
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:39 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3h 5m
🚨 59.9 business days
👷
▶
4 Technician Assigned Apr 2, 4:13 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release
To: Assigned
Duration in Previous: 84d 22h
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-04-03T17:30:00.000+0000
📅
Dispatch Scheduled by Ronnie Salone Apr 3, 10:08 AM
Scheduled For: 2026-04-03T18:00:00.000+0000
📅
▶
2 Dispatch Scheduled Apr 3, 1:48 PM
Dispatch Scheduled → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Labor
Status: Open
Qty: 30, 0.75
🔧
Status: Tech On Site by Ronnie Salone Apr 3, 2:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 9m
⏱️
▶
2 Labor Added Apr 3, 3:00 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ronnie Salone
From: Tech On Site
To: Closed
Duration in Previous: 36m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Apr 7, 9:49 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
🧾
Invoice Created Apr 7, 9:54 AM
Invoice Number: SM-258546

Bottlenecks

Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Apr 3, 2:30 PM
Created
Jan 7, 11:09 AM
Invoice #
SM-258546

Work Details (3)

Name Type Status Qty Amount Date
WL-03172564 Travel Open 30 $0.00 Apr 3, 1:49 PM
WL-03172565 Labor Open 0.75 $0.00 Apr 3, 1:49 PM
WL-03172844 Labor Open 0.5 $0.00 Apr 3, 3:00 PM

Details