TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 Premise Health Boston Post Road — 1001 Boston Post Road, Marlborough MA, 01752
Jan 7, 2026 → May 4, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (May 4, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Apr 24 → May 4, 2026
6 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 7, 2026Completed: May 4, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 7 → Jan 7
Created
▶ Running
0
0
Jan 7 → Jan 7
Ready for Scheduling
▶ Running
0
0
Jan 7 → Apr 23
Ready for Release
⏸ Paused
74
—
Apr 23 → Apr 23
Ready for Scheduling
▶ Running
0
0
Apr 23 → Apr 24
Assigned
▶ Running
1
1
Apr 24 → May 4
Scheduled
▶ Running
6
7
Dispatch0.3d
Holding74.3d (excluded)
Coordinators8.8d
Billing2.0d
✗ SLA Missed
Dispatch
0.3 days
Holding(excluded from total)
74.3 days
Coordinators
8.8 days
Over SLA
Billing
2.0 days
Over SLA
Created: Jan 7, 2026
Due: Feb 28, 2026
Completed: May 4, 2026 (64 days late)
📅
82.0 daysTotal Age
⏱️
74.3d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
7.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay74.3 days stuck in "Ready for Release"
⏱️
Total Delay7.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Ready for Release
74.3d
Assigned
1.5d / 0.5d SLA
Scheduled
6.6d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
4/24 KSmith -- Scheduled for 5/4 with Donna. 10am-12pm
4/24 KSmith -- Donna is checking with the RN to see if 5/4 works
4/23 KSmith -- Sent email to schedule for 5/4
🔧Work Performed
**PM Completed
**Function tested
**Wiped down kiosk with disinfectant cleaner
**Check and tested BP for leakage and over pressure switch.
**Calibrated unit
**Checked power cord condition.
**Confirm plexi board is not broken and ads are current.
🔍Technician Findings
Unit in service
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄Description
Model 300 with Backboard
📧
Email:RE: Premise Health BP machine calibration.
Completed Apr 24, 2026
From: donna.gavin@rtx.com
To: ksmith@emsar.com
May 4 works for Marlborough but they have to be done by 2pm. LMK if that works.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Friday, April 24, 2026 2:45 PM
To: Gavin, Donna M (USA) <donna.gavin@rtx.com>
Subject: RE: Premise Health BP machine calibration.
Thank you Donna. I have Tewksbury and Andover on the schedule for May 6th, arrival to Andover between 9-11am and then directly to Tewksbury afterwards. Would Monday, July 6th
📧
Email: Premise Health Boston Post Road -- Kiosk Blood Pressure Machine PM -- WO-01333879
Completed Apr 23, 2026
To: donna.gavin@rtx.com
CC:
BCC:
Attachment: --none--
Subject: Premise Health Boston Post Road -- Kiosk Blood Pressure Machine PM -- WO-01333879
Body:
Hi Donna,
My name is Kourtney and I'm with EMSAR. We received a request from Texas Medical to come onsite and complete the annual preventative maintenance on the kiosk blood pressure machine at your facility.
Would Monday, May 4th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORD
📅
WO-01333879 - Preventive Maintenance - DD: 2/28/2026 - - LC300-15 - Marlborough - Premise Health Boston Post Road
May 4, 2026 10:00am – 11:00am
Work Order: WO-01333879
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: Premise Health Boston Post Road
Address: 1001 Boston Post Road, Marlborough, MA 01752
Manufacturer:
Model #: LC300-15
Serial #: 300-005744
Contact Name: Donna Gavin
Contact Phone: (978) 470-5600
Contact Email: