Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01333880 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 Premise Health Lowell Street — 350 Lowell Street, Andover MA, 01810

Jan 7, 2026 → May 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 74 biz days
🕐 Clock stopped: Completed (May 6, 2026)
▶ Clock Running
Status: Created
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸74d
⏸ Clock Paused
Status: Ready for Release
Jan 7 → Apr 23, 2026
74 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 23 → Apr 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 23 → Apr 24, 2026
1 business day (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Apr 24 → May 6, 2026
8 business days (counted)
Running total: 9 of ? biz days used
Created: Jan 7, 2026 Completed: May 6, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 7 → Jan 7 Created ▶ Running 0 0
Jan 7 → Jan 7 Ready for Scheduling ▶ Running 0 0
Jan 7 → Apr 23 Ready for Release ⏸ Paused 74 —
Apr 23 → Apr 23 Ready for Scheduling ▶ Running 0 0
Apr 23 → Apr 24 Assigned ▶ Running 1 1
Apr 24 → May 6 Scheduled ▶ Running 8 9
Dispatch 0.3d
Holding 74.3d (excluded)
Coordinators 10.8d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
74.3 days
Coordinators
10.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 7, 2026 Due: Feb 28, 2026 Completed: May 6, 2026 (66 days late)
📅
84.0 days Total Age
⏱️
74.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 221 days old
🚨
Primary Delay 74.3 days stuck in "Ready for Release"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Ready for Release
74.3d
Assigned
1.5d / 0.5d SLA
Scheduled
8.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/24 KSmith -- Scheduled for 5/6 with Donna. 9-11am on WO-01333882

4/23 KSmith -- Sent email to schedule for 5/11 on WO-01333880

🔧 Work Performed
**PM Completed **Function tested **Wiped down kiosk with disinfectant cleaner **Check and tested BP for leakage and over pressure switch. **Calibrated unit **Checked power cord condition. **Confirm plexi board is not broken and ads are current.
🔍 Technician Findings
Unit in service
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review. **IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 7, 11:09 AM
Work Order: WO-01333880
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Jessica Foley Jan 7, 1:34 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 25m
✅
Status: Ready for Release by Allison Belyea Jan 7, 4:39 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 3h 5m
🚨 74.9 business days
📅
Status: Ready for Scheduling by Chris Bakkemo Apr 23, 1:41 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 105d 20h
👷
▶
2 Technician Assigned Apr 23, 3:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 14m
🗓️
▶
2 Status: Scheduled Apr 24, 2:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-05-06T14:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
2 Labor Added May 6, 4:44 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From: Scheduled
To: Completed
Duration in Previous: 12d 2h
🏁
Status: Closed by Luis Torres May 6, 4:50 PM
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw May 7, 11:22 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 32m
📨
Status: Invoice Pending by Hannah Shaw May 7, 11:34 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12m, 1m
🚨 27.0 business days
🧾
Invoice Created Jun 15, 12:28 PM
Invoice Number: SM-261246

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Luis Torres
Scheduled
May 6, 10:00 AM
Created
Jan 7, 11:09 AM
Invoice #
SM-261246

Work Details (1)

Name Type Status Qty Amount Date
WL-03216883 Labor Open 0.75 $0.00 May 6, 4:44 PM

Details